Revenue Operations Associate (L2)

We practice transparent salaries and a level structure at CoinGecko:

• The salary for this position is RM9,938 - RM10,932.
• Learn more about our level structure at CoinGecko's Career Progression.

Job Responsibilities

• Sales Process Optimisation: Maintain sales process documentation and playbooks. Identify high-impact opportunities for automation within the sales funnel.

• Revenue Analytics & Insights: Update and maintain existing operational dashboards. Implement AI-assisted automations to generate insights to leadership.

• Sales Strategy & Planning: Provide data and analysis to support strategic planning and the annual operations roadmap.

• Sales Forecasting & Pipeline Management: Contribute to the weekly forecasting process by validating data. Enhance forecast accuracy using automated signal-tracking and pipeline hygiene triggers.

• Commercial Operations & Standardization: Ideate, build and execute sales plays and growth strategies that are scalable and support business objectives.

• CRM & Tech Stack Management: Serve as a go-to resource for day-to-day Hubspot CRM support. Actively use AI tools to solution-build, troubleshoot logic, and automate repetitive admin tasks within the tech stack.

• Sales Enablement: Support sales enablement initiatives by updating training materials and maintaining the sales collateral library.

• Lead Management: Administer day-to-day lead assignment and routing processes. Develop "agentic" routing logic that adapts to seller capacity and lead quality signals.

• Data Integrity & Governance: Execute regular data cleanup tasks. Use advanced queries and scripts to automate the detection of data inconsistencies before they impact reporting.

• Commission Administration: Handle administrative tasks for sales incentive plans by pulling performance data and preparing reports for calculation and review.

• Programme & Project Management: Contribute to operational projects by completing assigned tasks, tracking progress, and providing status updates.

Job Requirements

• Proven Ability: You have 2-3 years of experience in sales operations, business operations, or a similar analytical role with at least 1 year in a customer facing role. (Understanding and empathy is key when designing systems for sellers).

• Education: Bachelor’s degree in Business, Finance, Analytics, or a related field is a plus.

• Product Knowledge: You have a good understanding of CoinGecko products, customer needs, and the crypto/blockchain landscape.

• Process & Systems Knowledge: You have a good understanding of B2B sales processes and funnels and experience working within established operational systems.

• Familiarity with RevOps Tools: You are proficient in CRM tools (HubSpot), have strong skills in spreadsheets (Excel/Google Sheets) and exposure to adjacent systems like Xero, B2B Data Tools, Marketing Platforms and BI systems.

• Familiarity with AI and Workflow Automations: You have experience building and launching programs with Zapier, n8n, Claude, Gemini and Google App Script.

• Analytical Skills: You have strong analytical skills with the ability to gather, organize, and report on data accurately and efficiently.

• Project Management: You have excellent organizational skills with a proven ability to manage assigned tasks, prioritize work effectively, and meet deadlines. You possess high attention to detail, accuracy, and quality, ensuring top execution standards.

• Entrepreneurial: You are self-motivated, resourceful, and have an entrepreneurial mindset with the ability to succeed in a fast-paced and highly agile environment.

• Communication: You can build strong relationships and communicate effectively with stakeholders. You can clearly articulate data and process recommendations.

• Leadership: You are a natural leader who influences and collaborates with stakeholders at all levels. You are able to work independently, drive improvements, and foster team growth.

• Growth Mindset: You have strong critical thinking and problem-solving skills, balancing constraints with business needs. You are passionate for continuous learning, staying ahead of industry trends, Web3, and emerging technologies.

• Web3 Interest: You have a keen interest in blockchain, cryptocurrency, NFT, web3, and metaverse topics.