Implementation Specialist 1

Overview:

The Implementation Specialist I role is primarily responsible for developing and implementing course content. The position will work within cross-functional project teams to build and deliver innovative print and/or digital course materials for the professional and higher education markets. The Implementation Specialist may work with proprietary course builder software, established content development software, content management systems and learning management systems. Utilizing templates, guidelines, and established processes, this role will work across product lines in a matrixed, deadline-driven environment to produce innovation and engaging material for our students. This position may also contribute to the support and maintenance requests to meet the team’s required service level contracts with clients.

Essential Duties and Responsibilities

• Develops and updates course content materials according to the specifications, standards, and guidelines of the project with oversight from a senior level position.
• Formats content per project design specifications.
• Maintains course and academic content in established storage systems and databases using Institutional protocols, processes and procedures.

Effectively operates in a team environment, collaborating with Course Development team members during course development.

• May prepare PDF files and deliverables for print vendors, internal stakeholders, and partners as needed.
• Actively participates on project teams in assisting with planning, scheduling, and problem solving.

Effectively utilizes appropriate technology such as authoring tools, production software, content management system, digital asset system, learning management system and other technical tools/software applications used within the organization as required.

• Completes other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Instructional Design, Instructional Technology, Graphic Arts, or a related area (e.g., publishing; education)
• 1-2 years of experience building online courses in a fast-paced environment
• Expertise creating complex content in PowerPoint is required
• Expertise working in InDesign to created printed textbook files strongly preferred
• Experience building courses in Articulate Rise/Storyline preferred
• Experience with graphic design is a plus
• Proven ability to manage multiple assignments simultaneously and prioritize effectively
• Ability to work in a fast paced team environment--both as an individual contributor and as a collaborative member of the team
• Ability to learn and implement new technologies and adapt processes for continuous improvement, particularly by using AI tools such as Copilot or Claude
• Strong communication and organizational skills
• A positive attitude is key!