Weekend On-Call Coordinator

Job Description:

• Answer agency phone calls and monitor voicemail, email, and Text-Em-All messages
• Respond promptly and professionally to clients, families, caregivers, and prospective clients
• Document new client inquiries in the Intake Summary Form and notify the owner
• Coordinate caregiver scheduling, including filling call-offs and open shifts
• Ensure all next-day shifts are fully staffed by the end of each on-call day
• Report client, family, or employee concerns and incidents to supervisory staff
• Support clients, their families, and the caregiving team during off-hours

Requirements:

• Strong communication skills and ability to interact effectively with clients, families, caregivers, and prospective clients
• Detail-oriented with excellent customer service abilities
• Ability to manage multiple tasks and meet time-sensitive needs
• Must reside in Virginia
• Resident of Northern Virginia
• Availability for occasional weekday off-hours support is a plus
• At least two weekends per month availability
• Scheduling experience in a medical office or health care facility is asked on the application

Benefits:

• 401(k) matching
• Competitive salary
• Flexible schedule
• Work from home
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Supportive, mission-driven culture
• Exceptional training on a regular and ongoing basis
• Support available in the field
• Thoughtfully matched with compatible clients