IT Infrastructure Maintenance Team Lead

Description

IT Infrastructure Maintenance Team Lead

We are looking for an IT Infrastructure Maintenance Team Lead to directly manage a four-person technical team responsible for end-to-end maintenance and day-to-day operations of customer IT infrastructure across test and production environments. The role combines people management, responsibility for service availability, and hands-on troubleshooting across systems and networking, with a slight emphasis on networking.

**Key Responsibilities**

- Manage four direct reports, prioritize and assign work, coach team members, and track tasks through completion.

- Oversee day-to-day operations and preventive maintenance across customer test and production environments, including updates and configuration changes.

- Lead incident response and escalations from initial diagnosis through service restoration, coordinating with customers, vendors, and technical specialists.

- Troubleshoot and resolve issues hands-on across switching, routing, servers, Active Directory, and virtualization environments.

- Document incidents and changes, maintain operating procedures, and review recurring issues to prevent repeat incidents.

Requirements

Required Qualifications

- Previous experience directly managing a technical team.

- Experience operating and maintaining production IT infrastructure, including incident resolution and change management.

- Hands-on experience diagnosing and resolving both systems and network issues, including working with switches and routers. Stronger hands-on networking experience is preferred.

- Availability to work outside standard business hours and willingness to visit customer sites, including international travel as needed.

- Willingness to undergo a security clearance process.

Preferred Qualifications

- Experience maintaining IT infrastructure across multiple customer environments or sites.

- Experience coordinating incident resolution with customers and vendors through service restoration.