Senior Product Owner - Customer Identity and Safety - Unloan

• Shape a trusted, secureand low-friction home loan experience for thousands of Australians.

• Lead customer protection capabilities across identity, authentication, behavioural intelligence, payments risk and fraud prevention.

• Work with purpose in a product-led, outcome-driven culture focused on preventing financial harm before it occurs.

See yourself in our team:

At Unloan, we’rereimagining what home loans should be: simple, fast, and customer-first.

We’relooking for a Senior Product Owner - Customer Identity and Safety to shape how Unloanprotects customers across every critical digital interaction. This is a direction-setting role with real impact: ensuring customers can access and manage their home loan safely, seamlessly and with confidence.

You and your team will help create a trusted, secureand low-friction home loan experience where protection is embedded into every critical customer interaction - from authentication and profile management through to payments, behavioural risk detectionand fraud response.

Do work that matters:

As Senior Product Owner - Customer Identity and Safety, you’llown the customer protection capabilities that keep Unloansafe, trustedand easy to use. Your team will ensure Unloan’sauthentication processes, identity controls, profile management features, behavioural intelligence, payments protections and risk posture work together to prevent financial harm before it occurs. You’lllead a cross-functional team that balances customer experience, security, fraud prevention, complianceand operational effectiveness - embedding protection into the moments that matter most without creating unnecessary friction for genuine customers.

What you’lldo

As Senior Product Owner - Customer Identity and Safety, you’lllead a cross-functional team responsible for Unloan’slayered customer protection ecosystem, including:

• Leading the product strategy and roadmap for Customer Identity and Safety across Unloan.

• Maturing a layered protection ecosystem across authentication, identity controls, profile management, behavioural intelligence, payments protection and fraud operations.

• Preventing unauthorised access while ensuring seamless, low-friction access for genuine customers.

• Detecting abnormal behaviour and intervening at moments of elevated risk.

• Protecting customer access to funds and critical account or profile changes.

• Educating and supporting customers so they can recognise, avoidand respond to potential harm.

• Partnering with risk, fraud, cyber, legal, compliance, operations, dataand technology teams to deliver safe, compliantand scalable outcomes.

• Enabling effective fraud operations, investigation, reportingand continuous improvement.

You’llset the strategy, prioritise the work, and lead talented product, technology, risk, fraud, operationsand data specialists to deliver protections that are simple, compliantand genuinely helpful for customers.

What you’llbe accountable for

• Owning the Customer Identity and Safety product strategy, roadmapand operating rhythm.

• Reducing customer exposure to fraud, unauthorised accessand financial harm.

• Delivering secure, low-friction authentication and identity experiences.

• Strengthening controls across profile management, paymentsand critical customer actions.

• Establishing data-led behavioural intelligence and risk-based intervention capabilities.

• Ensuring controls meet regulatory, compliance, privacyand risk obligations.

• Building effective feedback loops with fraud operations, customer supportand risk teams.

• Leading a high-performing, inclusive cross-functional team.

We are interested in hearing from people who have:

• Proven product leadership experience in digital identity, authentication, fraud prevention, financial crime, cyber safety, payments risk or adjacent customer protection domains.

• Strong understanding of secure, low-friction digital customer experiences.

• Experience operatingin complex, regulated environments, ideally financial services.

• Ability to balance customer experience, risk reduction, complianceand commercial outcomes.

• Strong data-led decision-making capability, including use of behavioural insights, risk signalsor operational metrics.

• Excellent stakeholder management across product, technology, risk, fraud, cyber, legal, complianceand operations.

• Experience leading cross-functional teams through discovery, deliveryand operational maturity.

We operatein a hybrid working environment, meaning a blend between being in the office and working remote.

Working with us:

Whether you’repassionate about customer service, driven by data, or called by creativity, a career with us is for you.

We support our people with the flexibility to balance where work is done with at least half their time connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. We’relooking for people who truly live our values: Care, Courage and Commitment and we’lloffer you great opportunities to develop your career with us.

If you'realready part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'llneed to apply through Sidekick to submita valid application. We’rekeen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you requireadditionalsupportplease contact HR Direct on 1800 989 696.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.