Workplace Manager Front Desk

Position Title: Workplace Manager, Front Desk Omnicom TN

Pay 9

Salary: $24-$26

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefitsof working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Summary: As a Front Desk Manager, you will manage the duties and responsibilities of the Front Desk associates to ensure guest satisfaction in the operation. Responsibilities include hiring and managing employee relations for the front desk and reservations staff, overseeing the daily operation of services for the account, handling all guest complaints, and following up to ensure accuracy.

Essential Duties and Responsibilities:

• Oversees the daily operation of the front desk, coordinating with other departments as required to manage guest satisfaction.
• Manages day-to-day operation of the front desk by ensuring staffing, service and financial standards are met.
• Ensures the day-to-day operation of the front desk meets AAA 5-Diamond standards at all times including appearance standards.
• Attends management meetings and those that relate to the front desk.
• Handles guest compliments, complaints and concerns in an appropriate fashion to ensure guest satisfaction and fiscal responsibility.
• Prepares staffing schedules, training, maintaining department payroll reports, vacations, holidays, sick leave, and absence records.
• Assists with interviewing candidates, performance reviews, and manages performance as required.
• Controls stock inventory levels, monitors workstations for cleanliness and organization at the Front Desk and in the back office areas.
• Performs other duties as assigned.

Qualifications:

• Experience working in a hotel, hospitality, or corporate environment.
• Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1589501

Rapport a specialized division of FLIK Hospitality Group