first line support engineer

We are seeking a motivated and talented individual to join our team as a 1st line Support Engineer. In this role, you will work closely with our senior support engineers to provide technical assistance and support to our clients. You will have the opportunity to learn from experienced professionals while gaining hands-on experience in troubleshooting and resolving technical issues.
Key Roles and Responsibilities
● Provide first-line technical support to clients via phone, email, or chat
● Diagnose and troubleshoot technical issues reported by clients
● Escalate complex issues to senior support engineers for resolution
● Collaborate with other teams, including development and quality assurance, to resolve issues efficiently
● Document support cases and maintain accurate records of client interactions
● Assist in testing new products and features before release
● Stay up-to-date with industry trends and technologies to enhance your skills and knowledge
Skill Requirements
● Bachelor’s degree in computer science, information technology, or related field (or equivalent experience)
● Strong understanding of networking concepts, protocols, and technologies (e.g., TCP/IP, VLANs, routing protocols)
● Hands-on experience with network equipment from vendors such as Cisco, Juniper, or Arista is preferred
● Familiarity with network monitoring and troubleshooting tools (e.g., Wireshark, Nagios, SolarWinds)
● Ability to work effectively in a team environment and collaborate with cross-functional teams
● Excellent problem-solving and analytical skills
● Strong communication and interpersonal skills
● Relevant certifications such as CCNA or CompTIA Network+ are a plus
Personal Attributes Required
● Oral and written communication skills
● Customer service orientation
● Problem analysis
● Problem-solving
● Adaptability
● Team interaction
● Planning and organizing
● Attention to detail
● Passionate about technology
● Hunger to learn
● Self Starter

Key Roles and Responsibilities
● Provide first-line technical support to clients via phone, email, or chat
● Diagnose and troubleshoot technical issues reported by clients
● Escalate complex issues to senior support engineers for resolution
● Collaborate with other teams, including development and quality assurance, to resolve issues efficiently
● Document support cases and maintain accurate records of client interactions
● Assist in testing new products and features before release
● Stay up-to-date with industry trends and technologies to enhance your skills and knowledge
Skill Requirements
 

Skill Requirements
● Bachelor’s degree in computer science, information technology, or related field (or equivalent experience)
● Strong understanding of networking concepts, protocols, and technologies (e.g., TCP/IP, VLANs, routing protocols)
● Hands-on experience with network equipment from vendors such as Cisco, Juniper, or Arista is preferred
● Familiarity with network monitoring and troubleshooting tools (e.g., Wireshark, Nagios, SolarWinds)
● Ability to work effectively in a team environment and collaborate with cross-functional teams
● Excellent problem-solving and analytical skills
● Strong communication and interpersonal skills
● Relevant certifications such as CCNA or CompTIA Network+ are a plus
Personal Attributes Required
● Oral and written communication skills
● Customer service orientation
● Problem analysis
● Problem-solving
● Adaptability
● Team interaction
● Planning and organizing
● Attention to detail
● Passionate about technology
● Hunger to learn
● Self Starter

R30 to R20 k pm