network operations engineer

Position Summary and Primary Objectives
As an Infrastructure Engineer in the Network Operations team, you will be responsible for all core infrastructure and technical delivery of Network services. This includes development, deployment, uptime, maintenance, optimisation and evolution. You will be required to interact successfully with other areas of the business.
The success of this role is dependent on the continued uptime and stability of all Network infrastructure. There are additional key expectations around: input to technical strategy, market evolution, client engagement, vendor engagement, support and engagement of commercial functions including support for product development.
Additional elements of the role include: leadership, architecture oversight, operational ownership, compliance awareness (ICASA, POPIA, etc.), and mentoring.
Roles and Responsibilities
● Advanced Technical Support: Provide expert-level support and troubleshooting on complex networking infrastructure components, including routers, switches, firewalls, APN Services, and wireless access points, ensuring minimal downtime and optimal performance.
● Network Issue Resolution: Lead the diagnosis and resolution of critical network and voice connectivity issues, performance degradation, and security vulnerabilities in alignment with SLAs and client expectations.
● Performance Monitoring & Analysis: Utilise advanced monitoring and analysis tools to proactively identify bottlenecks, anomalies, and opportunities for optimisation in high-availability, carrier-grade networks.
● Configuration & Maintenance: Own the configuration, implementation, and lifecycle management of core network systems, including upgrades,
patching, and change management, following ITIL and industry best practices.
● Collaboration & Stakeholder Engagement: Engage with clients, service providers, internal teams, and vendors to translate business and technical requirements into effective solutions. Influence and guide decision-making on network architecture and operational strategies.
● Documentation & Knowledge Management: Produce and maintain high-quality technical documentation, standard operating procedures, and knowledge base articles to support operational excellence and team enablement. This includes, but is not limited to auditing and improving internal documentation systems
● Escalation & Leadership: Act as a senior escalation point for complex issues, providing mentorship to junior engineers and ensuring swift, structured problem resolution.
● On-Call & Critical Support: Participate in on-call rotations, leading critical incident response and ensuring rapid service restoration during after-hours emergencies.
● Compliance & Security: Ensure that network operations comply with regulatory requirements (ICASA, POPIA, and industry standards) and adhere to security best practices for data protection and threat mitigation.
● Continuous Improvement & Professional Growth: Drive operational improvements, evaluate emerging technologies, and stay current on telecoms industry trends to enhance the resilience and competitiveness of the network environment.
Skill Requirements and Personal Attributes
● Advanced proficiency in routing and switching protocols (BGP, OSPF, MPLS, VLANs, STP).
● Strong expertise in network security principles, including firewall design, VPNs, IDS/IPS, and threat mitigation strategies.
● Hands-on experience with carrier-grade hardware and software from vendors such as Cisco, Juniper, Fortinet and related ecosystems.
● Proven ability to troubleshoot complex multi-technology environments (IP, voice, cloud, SD-WAN and hybrid networks).
● Excellent communication skills to translate technical solutions into business impact for clients and stakeholders.
● Demonstrated leadership abilities, with experience guiding network projects, mentoring junior staff, and driving operational excellence.
● Strong organisational skills with the ability to manage multiple projects and priorities simultaneously.
● Competencies: customer service orientation, problem analysis, adaptability, team collaboration, planning, attention to detail, passion for technology, self-driven learning, and initiative.
● Basic scripting skills for automation and auditing.
● Experience with APN and RADIUS technologies are a plus
Qualifications / Certifications (advantageous)
● CCNP (Cisco Certified Network Professional) or higher (CCIE preferred).
● JNCIA – Juniper Networks Certified Internet Associate
● JNCIP – Juniper Networks Certified Internet Professional
● ITIL Foundation or equivalent in service management.
● Additional certifications in security (e.g., CISSP, Fortinet NSE) or cloud networking (e.g. Veeam, VMWare) are beneficial.
Key Deliverables
● High availability and stability of network, hosting, and voice infrastructure.
● SLA compliance for incident resolution and service delivery.
● Effective knowledge transfer and mentoring of junior engineers.
● Accurate and up-to-date documentation of processes, incidents, and changes.
● Continuous improvement initiatives implemented in network operations.
 

Roles and Responsibilities
● Advanced Technical Support: Provide expert-level support and troubleshooting on complex networking infrastructure components, including routers, switches, firewalls, APN Services, and wireless access points, ensuring minimal downtime and optimal performance.
● Network Issue Resolution: Lead the diagnosis and resolution of critical network and voice connectivity issues, performance degradation, and security vulnerabilities in alignment with SLAs and client expectations.
● Performance Monitoring & Analysis: Utilise advanced monitoring and analysis tools to proactively identify bottlenecks, anomalies, and opportunities for optimisation in high-availability, carrier-grade networks.
● Configuration & Maintenance: Own the configuration, implementation, and lifecycle management of core network systems, including upgrades,
patching, and change management, following ITIL and industry best practices.
● Collaboration & Stakeholder Engagement: Engage with clients, service providers, internal teams, and vendors to translate business and technical requirements into effective solutions. Influence and guide decision-making on network architecture and operational strategies.
● Documentation & Knowledge Management: Produce and maintain high-quality technical documentation, standard operating procedures, and knowledge base articles to support operational excellence and team enablement. This includes, but is not limited to auditing and improving internal documentation systems
● Escalation & Leadership: Act as a senior escalation point for complex issues, providing mentorship to junior engineers and ensuring swift, structured problem resolution.
● On-Call & Critical Support: Participate in on-call rotations, leading critical incident response and ensuring rapid service restoration during after-hours emergencies.
● Compliance & Security: Ensure that network operations comply with regulatory requirements (ICASA, POPIA, and industry standards) and adhere to security best practices for data protection and threat mitigation.
● Continuous Improvement & Professional Growth: Drive operational improvements, evaluate emerging technologies, and stay current on telecoms industry trends to enhance the resilience and competitiveness of the network environment.
Skill Requirements and Personal Attributes
● Advanced proficiency in routing and switching protocols (BGP, OSPF, MPLS, VLANs, STP).
● Strong expertise in network security principles, including firewall design, VPNs, IDS/IPS, and threat mitigation strategies.
● Hands-on experience with carrier-grade hardware and software from vendors such as Cisco, Juniper, Fortinet and related ecosystems.
● Proven ability to troubleshoot complex multi-technology environments (IP, voice, cloud, SD-WAN and hybrid networks).
● Excellent communication skills to translate technical solutions into business impact for clients and stakeholders.
● Demonstrated leadership abilities, with experience guiding network projects, mentoring junior staff, and driving operational excellence.
● Strong organisational skills with the ability to manage multiple projects and priorities simultaneously.
● Competencies: customer service orientation, problem analysis, adaptability, team collaboration, planning, attention to detail, passion for technology, self-driven learning, and initiative.
● Basic scripting skills for automation and auditing.
● Experience with APN and RADIUS technologies are a plus
Qualifications / Certifications (advantageous)
● CCNP (Cisco Certified Network Professional) or higher (CCIE preferred).
● JNCIA – Juniper Networks Certified Internet Associate
● JNCIP – Juniper Networks Certified Internet Professional
● ITIL Foundation or equivalent in service management.
● Additional certifications in security (e.g., CISSP, Fortinet NSE) or cloud networking (e.g. Veeam, VMWare) are beneficial.
Key Deliverables
● High availability and stability of network, hosting, and voice infrastructure.
● SLA compliance for incident resolution and service delivery.
● Effective knowledge transfer and mentoring of junior engineers.
● Accurate and up-to-date documentation of processes, incidents, and changes.
● Continuous improvement initiatives implemented in network operations.

_______________________

Skill Requirements and Personal Attributes
● Advanced proficiency in routing and switching protocols (BGP, OSPF, MPLS, VLANs, STP).
● Strong expertise in network security principles, including firewall design, VPNs, IDS/IPS, and threat mitigation strategies.
● Hands-on experience with carrier-grade hardware and software from vendors such as Cisco, Juniper, Fortinet and related ecosystems.
● Proven ability to troubleshoot complex multi-technology environments (IP, voice, cloud, SD-WAN and hybrid networks).
● Excellent communication skills to translate technical solutions into business impact for clients and stakeholders.
● Demonstrated leadership abilities, with experience guiding network projects, mentoring junior staff, and driving operational excellence.
● Strong organisational skills with the ability to manage multiple projects and priorities simultaneously.
● Competencies: customer service orientation, problem analysis, adaptability, team collaboration, planning, attention to detail, passion for technology, self-driven learning, and initiative.
● Basic scripting skills for automation and auditing.
● Experience with APN and RADIUS technologies are a plus
Qualifications / Certifications (advantageous)
● CCNP (Cisco Certified Network Professional) or higher (CCIE preferred).
● JNCIA – Juniper Networks Certified Internet Associate
● JNCIP – Juniper Networks Certified Internet Professional
● ITIL Foundation or equivalent in service management.
● Additional certifications in security (e.g., CISSP, Fortinet NSE) or cloud networking (e.g. Veeam, VMWare) are beneficial.
Key Deliverables
● High availability and stability of network, hosting, and voice infrastructure.
● SLA compliance for incident resolution and service delivery.
● Effective knowledge transfer and mentoring of junior engineers.
● Accurate and up-to-date documentation of processes, incidents, and changes.
● Continuous improvement initiatives implemented in network operations.
 

90k to 60k pm