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Location
In office (Yokohama)
Employment
Full-Time
Overview
Company
Impact
Profile match
Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

Job Title:

Account manager

Job Description

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
  • Ensure that client's customers are satisfied with our client's services and resolve escalated issues
  • Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
  • Evaluate our client's customer needs and propose potential solutions
  • Be a single contact for our client's customer
  • Use data to fix customer concerns/roadblocks prohibiting satisfaction
  • Manage external competitive pressures and handle objections
  • Work with multiple partners, building relationships with decision-makers at all levels
  • Manage sales territory and achieving monthly quotas
  • Negotiate in tough situations
  • Identify risk and barriers to success; develop contingency plans
  • Identify opportunities for additional product or service sales
  • Use data to help influence buying/renewal process
  • Work with a team and report directly to a Sales Manager

Location:

JPN Yokohama MM Park Building 11th Flr, 3-6-3 Minatomirai, Nishi-ku

Language Requirements:

English (Required), Japanese (Required)

Time Type:

Full time

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