B2B Quality Evaluator Associate - CV Required

Concentrix • 3 months ago
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Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Call Center Services • Business Process Outsourcing (BPO) • Information Technology • IT Outsourcing • Technical Support • Professional Services • 5000+ employees • Est. 1983

Job Title:

B2B Quality Evaluator Associate - CV Required

Job Description

The Associate, Sales Support is responsible for providing essential administrative support to the internal and external sales teams, allowing them to focus on sales activities. This position assists with order processing, sales contract research, price quotations, and document management while adhering to established processes related to quotations, bookings, and invoicing. Additionally, the role requires a basic understanding of product offerings and moderate proficiency in Microsoft Excel to effectively support sales initiatives and customer needs.
  • Prepare detailed quotes for contract renewal and RFP/RFI responses daily to ensure timely and accurate pricing for client proposals
  • Maintain quote documentation with precise pricing and configuration updates weekly to support compliance and ease of access
  • Ensure integrity of client information in database systems regularly to maintain data accuracy and reliability
  • Update and manage Excel spreadsheets as needed to track quotes, documentation, and client interactions
  • Handle external and internal queries professionally and promptly to promote a client-oriented service approach
  • Perform bookings and purchase order processing daily to facilitate timely transaction completion and booking reconciliation
  • Conduct quality assurance self-checks on documentation and processes to ensure high standards and accuracy
  • Prioritize tasks to meet assigned deadlines consistently while paying attention to details for quality outcomes

Location:

Egypt, Cairo RHQ

Language Requirements:

Time Type:

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