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Salary
$33k – $77k per year (Estimated)
Location
In office (Barcelona)
Employment
Full-Time
Overview
Company
Impact
Profile match
Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

Job Title:

Business Analyst (English-speaking) - Hybrid HT05

Job Description

Experience the power of a game-changing career

Wantto be part of an innovative and growing team?We’rea global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking for a career that will challenge you, provide opportunities to grow, and allow you to make an impact, join us as aBusiness Analyst!

Career growth and personal development

We’llgive you the skills and opportunities to grow your career while working in a dynamic environment where analytical thinking, communication, organization, and problem-solving are key.

What you will do in this role

- Gather, analyze, and document business requirements from internal and external stakeholders.

-Communicate effectively with business partners, project teams, and higher-level staff, both verbally and in writing.

-Analyze business processes, workflows, and operational data toidentifytrends, gaps, risks, and opportunities for improvement.

-Translate business needs into clear functional requirements, process documentation, user stories, and acceptance criteria.

-Collaborate with cross-functional teams to support the design and implementation of business and technology solutions.

-Identifyand resolve moderate business issues using critical thinking, data analysis, and sound judgment.

-Prepare reports, dashboards, presentations, and other materials to support decision-making.

-Follow established processes, project guidelines, and contractual requirements to ensure consistent and compliant delivery.

-Support testing activities, including test planning, execution, defect tracking, and validation of solutions.

-Learn and adapt tonew technologies, systems, tools, and data sources.

-Use Microsoft Office tools, particularly Excel and PowerPoint, to analyze information and communicate findings.

-Stay organized while managing multiple priorities, deadlines, and project deliverables in a fast-paced environment.

Your qualifications

- Strong written and verbal communication skills, with the ability to work effectively with internal and external stakeholders.

-Strong analytical,critical-thinking, and problem-solving abilities.

-Experience gathering, documenting, andvalidatingbusiness requirements.

-Ability to analyze processes and data and translate findings into practical businessrecommendations.

-Good organizational and project coordination skills, with the ability to prioritize tasks and meet deadlines.

-Experience creating process maps, functional documentation, user stories, or acceptance criteria.

-Ability to collaborate with technical and non-technical teams and communicate complex information clearly.

-Comfortable learningnew technologies, systems, and data.

-Previousexperience with Microsoft Office programs, especially Excel and PowerPoint.

What’sin it for you?

- Full-time 39 hours/week contract:Monday to Friday from 9:00 to 18:00

- Salary24.000euros gross/year + up to 4.000euros gross/year in bonus

- Central location in Barcelona

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changersbecause we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changersaround the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We'reproudly united as oneteam, one company, globally. We'recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1748877

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English

Time Type:

Full time
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