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Salary
$9k – $21k per year (Estimated)
Location
In office (Quezon City)
Seniority
Middle · 4+ years exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

Job Title:

BI Analyst

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.

We are looking for a BI Analyst to join our team. Today.

The future team member that will lead our decisions for customers and partners by developing and providing data through data analysis and by creating reports of patterns, insights and trends. Reporting to the Manager of Business Intelligence, You will mine data from a variety of data resources to design impact recommendations to our partners. The Business Intelligence Analyst will create specifications for reports and analysis based on in-depth assessment and understanding of our needs and data available. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have:

  • Proficient knowledge of expanded analysis tools (such as OLTP/OLAP data structures, Advanced Excel (can maintain complex spreadsheets), Tableau, Salesforce, Power BI, Business Objects)

  • Proficient knowledge of domain languages (such as SQL Query, HIVE QL)

  • Apply moderately complex statistical methods (such as deviations, quartiles)

  • 2-5 years of related experience to reflect skills and talent necessary for this role

  • Practical sales motion knowledge

  • Practical industry and demographic understanding in one of the following: (hardware, software, SaaS, healthcare or industrial)

  • Proficiency in all Microsoft products especially Word, Excel (can maintain complex spreadsheets) and PowerPoint

  • Bachelor's Degree of Diploma in computer science, finance or statistics/mathematics

  • 4+ years' experience in data-driven business insight recommendations, business analytics, dashboard design experience

You will:

  • Interpret moderately complex goals, trends, risks and areas for improvement by collecting, analyzing and reporting on key metrics and conclusions. May maintain integrity of reports and dashboards to allow business to operate

  • Use expanded solutions and knowledge to support customer teams and increase efficiency. Work on projects/matters of moderate complexity in an independent contributor role.

  • Work and builds internal and external relationships to ensure high-quality data is available for analysis and better understanding

  • Develop data-driven insights to all partners

  • Engage daily with partners for planning, forecasting and gaining an understanding of questions for appropriate documentation and analysis

  • Work well independently and will seek counsel and guidance on more complex projects/matters. Work is generally reliable on routine tasks

Location:

PHL Quezon City - GBF Tower 2, Bridgetowne

Language Requirements:

Time Type:

Full time
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