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Business Intelligence Analyst

Concentrix • Business Process Outsourcing (BPO) • Call Center Services • SQL • Power BI • Looker • Microsoft Excel • 6 months ago

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Salary

≈ $6.5k – $18k per year (Estimated)

Location

In office (Ho Chi Minh City)

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Apr 27, 2026. Concentrix scores C on the Alion truth index.

Overview

Company

Impact

Profile match

Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

concentrix.com • HQ: Newark, United States • Business Process Outsourcing (BPO) • Call Center Services • 5000+ employees • Est. 1983

Tech stack of Concentrix

Job Title:

Business Intelligence Analyst

Job Description

The responsibility of the BI Analyst is turn sales data into revenue-impacting insight that improves pipeline health, conversion, forecasting accuracy, pricing, and account growth. This role is decision-support, not just reporting

Duties and Responsibilities

Design, build, and maintain sales performance dashboards (pipeline, bookings, revenue, churn)
Analyze sales funnel metrics and identify conversion bottlenecks
Partner with Sales Ops to improve forecast accuracy and pipeline rigor
Conduct account-level and territory-level analyses to support growth strategies
Deliver regular sales insights for MBRs/QBRs
Support pricing, discount, and margin analysis
Work cross-functionally with: Sales, Finance, Marketing & RevOps
Ensure data accuracy across CRM and BI systems

Hiring Requirements

Analytical & Technical

· Advanced SQL

· BI tools (Power BI, Tableau, Looker, etc.)

· Strong Excel / Power Query

· CRM data (Salesforce, Dynamics, HubSpot)

· Data modeling & KPI definition

Business & Sales Acumen (Critical)

· Understanding of:

o B2B sales cycles

o Enterprise vs SMB sales models

o Quotas, territories, pipeline stages

Ability to challenge sales assumptions with data

Soft Skills

Ability to communicate with senior sales leaders
Strong storytelling skills
Practical, action-oriented mindset
Comfortable influencing without authorit

Location:

VNM Ho Chi Minh City - 4th Flr, QTSC Bldg 1, Quang Trung Software City

Language Requirements:

Time Type:

Full time

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