Customer Representative (French-speaking) - AMER

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Job Description

Experience the power of a game-changing career

Wantto be part of an innovative and growing team?We’rea global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking to grow and be inspired, as a Customer Service Representative (French-speaking) in Barcelona (on-site), you will be part of our team ofgame-changerswho are powering the brands of the future in the Sport Clothing industry.

Career growth and personal development

This isa great opportunityto experience the power ofwhat’snext and develop “friends for life” at the same time.We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people - our clients,theircustomers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

- Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands + soft sales

- Log call details onto call management systems and provide response and resolution within SLA

- Maintain service and product knowledge and expertise associated with applications specific to individual customers

- Ensure contractual SLA is maintained

Your qualifications

We embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Are proficient or bilingual inFrenchand advanced in English

- Have good disposition to work in a customer service environment

- Have customer care skills - ability to listen to and understand the customers’ need

- Can take ownership of, and progress calls to resolution or to escalate call to resolution

Don’tmeet every requirement? No worries.We’rededicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel youdon’tcheck every box, we still encourage you to apply.We’lldo our best to match you with the right job, whetherit’sthis one or another role.

What’sin it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.That’swhy we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

- Temporary39 hours/week contract:Monday to Friday between 09:00 - 18:00

- Salary 19623.94euros gross/year + up to 2.400 euros gross/year in bonus

- Central location in Barcelona

- Full paid training on the company and the projectyou'llbe working on

- Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We'reproudlyunited as oneteam, one company, globally.We'recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1740185

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