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Location
In office (Makati)
Seniority
Junior · 2+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 28, 2026. First seen by Alion on Oct 23, 2026. Concentrix scores C on the Alion truth index.

Overview
Company
Impact
Profile match
Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

Job Title:

Risk & Compliance

Job Description

The Risk Analyst is a key role within the Customer Due Diligence team of FinTech Account, reporting into the Risk Manager (Customer Due Diligence). The Customer Due Diligence team is part of the First Line Risk & Compliance (1LRC) team and is responsible for Customer Due Diligence (CDD) of FinTech Account merchant acquiring customers, which includes Initial Customer Due Diligence, Enhanced Customer Due Diligence (ECDD) and Ongoing Customer Due Diligence (OCDD). CDD is a critical activity to comply with AML/CTF Rules, Scheme Rules, Worldline Rules, and other legal and regulatory requirements within the Australian market. CDD is also required to manage key risks that FinTech may be exposed to such as Fraud Risk and Credit Risk. The Risk Analyst is instrumental in ensuring that the business is managing its customer risk effectively.

Key Responsibilities

  • Performing CDD activities, which will include Initial Customer Due Diligence, Enhanced Customer Due Diligence and Ongoing Customer Due Diligence.
  • Performing credit and fraud checks on new merchants, thereby preventing the company from financial loss.
  • Assures the completeness and correctness of the client documentation in terms of the AML CTF regulations.
  • Assigns the proper compliance risk and credit risk level to every merchant.
  • Handling daily operations in accordance with organizational policies and procedures within an agreed SLA.
  • Work collaboratively with the Sales organization to ensure that the end-to-end onboarding process of customers is optimized, while managing risk within acceptable levels.
  • Identify, investigate, assess and report on AML/CTF compliance matters, making sure that it complies with the AML/CTF program and Worldline’s Merchant Underwriting Policy.
  • Handles risk alerts for new and existing merchants.
  • Support the Risk Manager in ensuring that all risk systems, processes and procedural level documentation is created and maintained.
  • Support the Risk Manager in ensuring that all risk systems, processes and procedures are continuously reviewed and optimized.

Experience

  • 2-3 years of experience in customer due diligence (KYC, AML and Credit) environment.
  • 1+ years in payments or technology driven organization.
  • Experience in a merchant acquiring organization.

Competencies & Knowledge

  • Planning and organizational skills.
  • Influencing and negotiation skills.
  • Communication and presentation skills.
  • Commercial awareness and industry knowledge.
  • Results driven and ability to work under pressure.
  • Intermediate knowledge of Office products, including PowerPoint and Excel.
  • Multicultural and flexible mindset with the ability to multi-task and work in an international environment.

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time
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