SaaS Solution Architect

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Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

As aSr Solutions Architect, you will play a pivotal role in enhancing quality, efficiency, and customer satisfaction. Your responsibilities will include leading customer interactions and assisting clients in the development, construction, testing, and deployment of solutions that utilize Smartsheet, the Smartsheet API, and integrations between Smartsheet and other products. You will be working with cutting-edge web-based technologies and a commitment to gaining a profound understanding of Smartsheet’s advantages, use cases, and both business and technical aspects.

Responsibilities

• Develop, build, test and deploy custom software solutions leveraging a wide array of Smartsheet product & third party APIs.

• Lead technical consulting engagements that require custom software development by leading design sessions, defining technical requirements, and validating solution architecture against product best practices.

• Design and document technical solutions aligned with client business objectives.

• Review and validate solution designs produced by other Architect team members.

• Provide quality oversight of engagements through formal peer to peer feedback, ongoing mentorship and coaching.

• Serve as the Smartsheet subject matter expert (SME) on Smartsheet product capabilities and extensibility scenarios that leverage the Smartsheet APIs.

• Determine solution feasibility and costing in support of our Sales team for new engagements.

• Manage all aspects of technical projects, including, but not limited to, the schedule, deliverables, deadlines and client relationships.

• Develop middleware applications to automate processes within Smartsheet products, integrate with 3rd party systems, and migrate data between 3rd party systems and Smartsheet products.

Qualifications

• +5 years of experience in technical consulting, solutions architecture, or enterprise integration roles.

• 3+ years of customer facing experience.

• Experience with C#, Node, Python, orJava.

• Fluency in advanced conversational English.

• Experience working with SaaS/IPaaS applications in an enterprise environment.

• Proven ability to drive projects from concept through completion with minimal guidance.

• Understanding of systems architecture and ability to design scalable performance-driven solutions.

• Understanding of key design patterns and large data volume best practices.

Bonus Skills

• Knowledge of data integration and experience integrating SaaS applications with different business systems (ETL, CRM, business analytics, reporting, etc.)

#LI-Remote #CostaRica #SolutionArchitect #SaaS

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