Senior AI Agent & Automation Solutions Engineer

Job Title:

Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Role: Senior AI Agent & Automation Solutions Engineer

Location: Bellevue, WA (Onsite - 3 Days a week)

Job Description

As a Senior AI Agent & Automation Solutions Engineer, you will design, develop, deploy, and continuously improve intelligent automation solutions using Anthropic Claude and modern agentic AI technologies. This hands-on role combines software engineering, AI agent development, reusable skills engineering, enterprise system integration, and data-driven problem-solving to turn ambiguous business challenges into secure, scalable, measurable AI-powered solutions.

You will move beyond prompt engineering to build production-oriented AI systems that can perform appropriate tasks autonomously, interact with approved tools, analyze structured and unstructured data, and collaborate effectively with human decision-makers.

Responsibilities

• Design and build production-ready AI agents and automation solutions using Anthropic Claude, Claude APIs, Claude Code, Claude Agent SDK, Claude Skills, and related agentic AI technologies.
• Develop reusable Claude Skills and agent-based automation workflows that support scalable, repeatable enterprise use cases.
• Integrate AI solutions with approved tools, databases, APIs, enterprise platforms, and workflow orchestration environments.
• Build secure Model Context Protocol integrations, including custom MCP servers and secure tool connections where required.
• Translate ambiguous business problems into structured technical requirements, solution designs, measurable outcomes, and maintainable implementation plans.
• Develop Python-based automation, APIs, asynchronous workflows, data-processing pipelines, and tested software components.
• Analyze structured and unstructured data to identify automation opportunities, validate solution performance, and measure operational impact.
• Implement evaluation frameworks, monitoring practices, AI safety controls, security considerations, and production governance for AI-powered systems.
• Partner with business stakeholders, technology teams, and human decision-makers to ensure AI solutions deliver reliable, measurable value.
• Provide technical leadership across AI agent architecture, workflow automation, enterprise integration, and evidence-based solution evaluation.
• Demonstrate end-to-end ownership by moving from unclear business challenges to dependable AI-enabled workflows that improve efficiency, quality, reliability, or cost.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Qualifications

• Strong hands-on experience with Python, APIs, asynchronous programming, testing, and modern software engineering practices.
• Practical experience developing LLM-powered applications, AI agents, or agentic workflows.
• Working knowledge of Anthropic Claude models, Claude APIs, tool use, and structured output patterns.
• Ability to design reusable Claude Skills and agent-based automation workflows.
• Experience integrating applications with databases, external services, APIs, and enterprise platforms.
• Proficiency with SQL, JSON, YAML, Git, and data-processing libraries.
• Familiarity with MCP architecture and secure tool integration.
• Understanding of evaluation frameworks, AI safety, security, monitoring, and production deployment practices.
• Demonstrated ability to translate ambiguous requirements into maintainable, reliable technical solutions.
• Production experience with Claude Code, Claude Agent SDK, and custom MCP servers is preferred.
• Experience implementing multi-agent orchestration and agent evaluation frameworks is preferred.
• Experience with FastAPI, Pydantic, pandas, pytest, Docker, and CI/CD is preferred.
• Experience integrating Jira, Confluence, GitHub, Microsoft 365, or similar enterprise platforms is preferred.
• Knowledge of retrieval-augmented generation, vector databases, semantic search, and knowledge engineering is preferred.
• Familiarity with cloud infrastructure such as AWS, Azure, or Google Cloud is preferred.
• Experience with enterprise automation platforms such as n8n, Airflow, or equivalent solutions is preferred.
• Demonstrated experience measuring automation ROI and operational improvements is preferred.
• Ability to show practical delivery experience through working Claude agents, reusable Claude Skills, secure MCP integrations, well-engineered Python automation, and evidence-based evaluation.

The base salary for this position is $ 92,250 - $123,00 plus, incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 11/02/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Location:

Language Requirements:

Time Type:

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please clickHERE