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Salary
≈ $130k – $244k per year (Estimated)
Location
Remote (United States)
Seniority
Architect
Visa
H-1B filings in 12 months: 1
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Oct 30, 2026. Netomi scores A on the Alion truth index.

Overview
Company
Impact
Profile match
Netomi is a customer service AI company whose platform uses AI agents to resolve customer support requests across email, chat, messaging and voice. It integrates with help desk systems used by large consumer brands, with customers such as Warner Bros, SodaStream and HP, and runs an engineering centre in Gurgaon, India. The company is headquartered in San Mateo, California, United States.

About the Role:

We’re looking for a DevOps Architect to design, build, and own cloud infrastructure on AWS for our platform. This is a hands-on architecture role. You’ll set the technical direction, write the infrastructure and automation yourself, and act as the trusted technical advisor to client stakeholders, from engineering teams to executives.

You’ll also play a key part in how our team uses AI tools to deliver faster without lowering quality or security standards.

Responsibilities:

  • Design scalable, secure, and cost-efficient AWS architectures for greenfield builds and migrations, and defend those designs to technical and non-technical stakeholders.
  • Lead systems design decisions covering high availability, disaster recovery, multi-account strategy, network topology, and performance at scale.
  • Build and maintain Infrastructure as Code (Terraform, AWS CDK, or CloudFormation) and set standards for its use across teams.
  • Architect and improve CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, or AWS CodePipeline).
  • Write production-grade automation and tooling in Python and Bash, and contribute to Java/Node.js services where needed.
  • Use AI coding and assistant tools (Claude, ChatGPT, Codex, Copilot, etc.) to speed up IaC, scripting, documentation, and troubleshooting, and critically review AI-generated output for security, correctness, and cost implications.
  • Lead client-facing workshops, architecture reviews, and technical discussions. Translate business requirements into technical solutions, and explain trade-offs clearly.
  • Implement observability (CloudWatch, Datadog, or similar) and drive incident response and post-mortem practices.
  • Embed security and compliance into infrastructure (IAM least privilege, encryption, guardrails, SOC 2 / ISO / PCI as applicable).
  • Mentor engineers and raise the technical bar of the team.

Requirements:

  • 8+ years in DevOps, SRE, or cloud infrastructure roles, including 2+ years in an architect or technical lead capacity.
  • AWS (Proficient): Deep, hands-on expertise across core domains: VPC networking, IAM and Organizations, EC2/ECS/Lambda, RDS/DynamoDB/S3, CloudWatch, and cost optimization. You’ve designed production environments, not just deployed into them.
  • Systems Design (Proficient): Proven record of designing distributed systems for scale, resilience, and fault tolerance. You can whiteboard an architecture and explain every trade-off.
  • Scripting & Programming (Intermediate-Advanced): Strong in Python and Bash for automation; working proficiency in Java or Node.js.
  • AI Tooling (Intermediate-Advanced): Regular, practical use of AI assistants and coding agents in your engineering workflow. You know where they speed things up, where they fail, and how to verify their output.
  • Client Communication (Proficient): Experience leading client or stakeholder engagements, presenting architectures to leadership, managing expectations, and pushing back when a request is technically unsound.
  • Hands-on experience with Infrastructure as Code and containers/Kubernetes.

Nice to Have:

  • AWS Certified Solutions Architect - Professional or DevOps Engineer - Professional
  • Kubernetes certifications (CKA/CKAD)
  • Consulting or professional services background
  • Experience building AI/LLM capabilities into internal tooling or pipelines
  • Multi-cloud exposure (Azure/GCP)
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