Senior Sales Manager (APAC)

Job Title:

Job Description

We are looking for a English and Chinese speaking Sales Manager to join the APAC team based in Dalian. This is a permanent position with onsite working environment.

Reporting to the Senior Sales Director, the Senior Sales Manager for overseeing the management of teams supporting complex accounts to drive the generation of revenue and business growth for APAC region. Responsible for overseeing the management of highly complex and large sales deal of B2B renewal sales business accounts for health technology products.

As a Senior Sales Manager, you will be leading a team of about Inside Sales team and be accountable for driving team performance through revenue retention motions (product/ service contract renewals, extension, upsell and expansion). You are accountable to ensure the day-to-day operation will have a smooth process and strive to overachieve KPI/ SLA set by the client and the management; strengthen the relationship and expectations of the client; and manage the program yearly budget and revenues.

As part of our organization’s growth, this expansion role is a permanent position where you get to develop a new technology business line as our organization expands the business.

The ideal candidate is a competitive self-starter, with strong sales track record (B2B direct selling or partner management) with some people leadership experience, and able to thrive in a fast-paced environment. If you possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

As a Senior Sales Manager in our team, you will:

• Lead, develop and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction and growth.
• Act as an enabler to remove both internal and external roadblocks and help team to resolve complex challenges in support of sales opportunities.
• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories.
• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction.
• Work with external facing client as a point of escalation for the client and respond in a timely manner to any issues.
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
• Provide accurate weekly, monthly and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date.
• Maintain a high level of communication with external stakeholders to ensure strategic client relationships are fostered and developed.
• Effective client management having a clear view on accounts and how to maximize revenue as well as effectively communicating quarterly objectives to client.
• Work closely with client contact on reporting and forecasting.
• Serve in a consultative role to support key stakeholders, both internal and external.
• Ensure team alignment to achieve operating plan targets, sales targets and client performance targets (CPTs).

We’ll be a great match if you have:

• Bachelor’s Degree is preferred.
• 10 years of account management/ consultative-based sales experience managing renewals account, upselling or cross-selling sales motion for enterprise or mid-market business portfolio.
• Experience with high-volume calling with proven track record of sales or account management in medical/ pharmaceutical or engineering/manufacturing industry.
• Candidates with excellent command of Chinese, English language and/or cultural nuisance are encouraged to apply for this role as it requires business language liaison.
• People leadership with B2B sales team management is required.
• Based in Dalian office, you will provide renewal selling services or solutions to a dedicated territory in APAC region, including China, Manila, South Korea and Japan.
• Strategic-thinker with an appreciation of complex selling cycles and ability to engage at exec-level.
• Experience with customer experience and sales, able to listen and respond to consumer needs, effectively communicate features and benefits of highly innovative products to customers.
• Enthusiasm for new technology, demonstrate ability to extract hidden or unrealized requirements and gain consensus on these requirements with the customer.
• Aptitude to learn and optimize new technology with prior experience in utilizing Client Relationship Management tool, i.e., Salesforce, SAP etc.
• Advanced problem solving and analytical skills, demonstrate ability to multi-task and make timely and sound decisions under conditions of uncertainty or limited data.
• Agility to manage ambiguous and complex situations, while maintaining a good rapport with customers.

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