Senior Salesforce Developer / Solution Architect

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Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

OVERVIEW

We are seeking a highly experiencedSenior Salesforce Developer to lead the design and delivery ofSalesforce Service Cloud and contact center solutions. This role is ideal for a hands-on technical leader who operates at both the architectural and development levels, driving scalable solutions aligned with business objectives.

The successful candidate will function as a hybridarchitect and lead developer, responsible for defining solution strategies, guiding development teams, and collaborating with stakeholders to deliver high-impact, enterprise-grade solutions.

Key Responsibilities

Technical Leadership

• Serve as the architecture lead for Service Cloud and contact center initiatives
• Define and enforce solution patterns, development standards, and integration strategies
• Design scalable Salesforce solutions leveraging:
• Service Cloud, Omni-Channel, Service Console
• Flows, Apex, Lightning Web Components (LWC)
• Asynchronous processing and event-driven architectures
• Evaluate trade-offs between configuration, customization, and integrations
• Collaborate with enterprise and integration architects to ensure alignment with broader platform strategy.

Contact Center & Service Cloud Design

• Architect end-to-end customer and agent experiences across voice, chat, messaging, and case management
• Design and optimize routing strategies using Omni-Channel (skills-based routing, capacity models, prioritization)
• Support integrations with telephony/CTI systems, messaging platforms, analytics, and QA tools
• Ensure solutions enhance operational efficiency, service quality, and reporting accuracy.

Developer Enablement & Governance

• Act as the technical authority for Service Cloud development
• Lead code reviews and design validations to ensure performance, scalability, and security
• Mentor developers on Salesforce best practices, governor limits, and architectural standards
• Identify and address technical debt and platform risks proactively.

Stakeholder Engagement & Communication

• Partner with product owners, business leaders, and operations teams to:
• Refine requirements and define solution approaches
• Align on priorities and delivery timelines
• Translate complex technical concepts into clear business language
• Produce and review key artifacts, including:
• Solution designs and architecture documentation
• Data models and integration diagrams
• Release and deployment plans.

Self-Directed Delivery & Execution

• Operate independently across multiple workstreams, driving architectural and development decisions
• Influence backlog prioritization based on technical dependencies and risk
• Support Agile ceremonies (planning, refinement, retrospectives)
• Collaborate with QA and release teams to ensure stable, low-risk deployments

Required Qualifications

• 6+ years of Salesforce experience with deep expertise in Service Cloud
• Proven experience as a Technical Lead or Solution Architect
• Strong hands-on experience with:
• Apex, SQL, and asynchronous processing
• Lightning Web Components (LWC)
• Salesforce Flows and automation design
• Experiencedesigning solutions for contact centers or customer support environments
• Demonstrated ability to lead and mentor development teams
• Strong communication skills, with the ability to engage both technical and non-technical stakeholders
• Experience working in Agile/Scrum environments.

Preferred Qualifications

• Experience in healthcare, non-profit, or donor/member-centric organizations
• Familiarity with compliance-driven environments (e.g., HIPAA-related processes, consent management)
• Experience with Omni-Channel, Digital Engagement, or Service Cloud Voice
• Salesforce certifications such as:
• Platform Developer I/II
• Service Cloud Consultant
• Application or System Architect
• Experience with CI/CD and release management tools (e.g., Copado, Gearset, Git)
• Experience integrating Salesforce with external systems via REST APIs or middleware

#REMOTE #WFH

• Seniority Level

  Mid-Senior level

• Industry

  • IT Services and IT Consulting

• Employment Type

  Full-time

• Job Functions

  • Business Development
  • Consulting
  • Information Technology

• Skills

  • Apex Programming
  • Salesforce.com
  • Salesforce Service

What Success Looks Like in This Role

• You are the go-to subject matter expert for Service Cloud decisions.

• Development teams align to consistent patterns and standards.

• Stakeholders trust your guidance on scope, tradeoffs, and sequencing.

• Contact center solutions are scalable, resilient, and agent-friendly.

#LI-Remote #Salesforce #SalesforceArchitect

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