SR QE - UPA

Concentrix • 10 hours ago
Apply now
Similar jobs
412,150open jobs
14,278companies
71,227added this week
Browse all
Salary
≈ $12k – $28k per year (Estimated)
Location
In office (Quezon City)
Seniority
Senior
Employment
Full-Time
Overview
Company
Impact
Profile match

Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Call Center Services • Business Process Outsourcing (BPO) • Information Technology • IT Outsourcing • Technical Support • Professional Services • 5000+ employees • Est. 1983

Job Title:

SR QE - UPA

Job Description

The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
  • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
  • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
  • Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
  • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
  • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
  • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
  • Contribute to maintaining forms and legends documents
  • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Location:

PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr

Language Requirements:

Time Type:

Full time
Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
412,150 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account
Free forever. No card. Under a minute.

Recommended for you based on this role

Similar stack
Same company
Quezon City
Platform Engineer 2 hours ago
≈ $18k – $44k per year (Estimated) • In office • Full-Time • 5+ years exp • Master's Degree • Bengaluru
SQL
Databases
Databricks
Analytics
ETL/ELT
Apply
≈ $15k – $162k per year (Estimated) • In office • Full-Time • Colombia
Apply
SR QE 2 hours ago
≈ $12k – $28k per year (Estimated) • In office • Full-Time • Quezon City
Apply
$92k – $120k per year • Remote/Hybrid • Full-Time • 8+ years exp • United States
DevOps
Azure DevOps
Azure
Apply
≈ $18k – $47k per year (Estimated) • In office • Full-Time • Barcelona
DevOps
SLI/SLO/SLA
Apply
≈ $11k – $25k per year (Estimated) • In office • Full-Time • Quezon City
Apply
$9.6k – $16k per year • Remote • Contractor • PhD • Cape Town • Guayaquil • Santa Cruz • Quezon City • Manila
PHP
PHP
WordPress
Design
Canva
Marketing
HubSpot
YouTube
LinkedIn
Instagram
Apply
$9.6k – $18k per year • Remote • Full-Time • 5+ years exp • Panama • Guayaquil • Quezon City • Manila • Monterrey
Design
Adobe After Effects
Marketing
YouTube
LinkedIn
Instagram
Apply
$36k – $42k per year • Remote • Contractor • Johannesburg • Quezon City • Santiago • Manila • Columbia
Management
Slack
Google Workspace
Marketing
Meta Ads
LinkedIn Ads
Google Ads
LinkedIn
Apply
$12k – $48k per year • Remote • Contractor • 2+ years exp • Monterrey • Guayaquil • Santa Cruz • Quezon City • Santiago
Python
SQL
Apply
See all jobs
This is one of many
412,150 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles