Long applicationsign-up on Workday

Sr. Specialist, Operations

Concentrix • Spanish: C1 • Business Process Outsourcing (BPO) • Call Center Services • 6 days ago
Smart Apply
Similar jobs
1,647,418open jobs
98,969companies
251,416added this week
Browse all
Salary
≈ $46k – $106k per year (Estimated)
Location
In office (Bogotá)
Seniority
Senior
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Oct 8, 2026. Concentrix scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Business Process Outsourcing (BPO) • Call Center Services • 5000+ employees • Est. 1983
Tech stack of Concentrix

Job Title:

Sr. Specialist, Operations

Job Description

Job Description Summary

El Especialista en soporte operativo es un miembro clave del equipo, encargado de brindar apoyo en la gestión de datos, elaboración de reportes al cliente, tareas administrativas y resolución de incidencias operativas. Este rol trabaja en estrecha colaboración con el cliente y el equipo de operaciones para garantizar la precisión, consistencia y oportunidad en la entrega de reportes y en el cumplimiento de los indicadores de servicio.

Responsabilidades

  • Brindar soporte operativo y administrativo diario directamente al cliente.
  • Preparar y entregar reportes, tableros e indicadores de gestión de manera oportuna.
  • Monitorear y dar seguimiento a indicadores clave como Niveles de Servicio, AHT y Adherencia.
  • Gestionar bases de datos en Excel, incluyendo el uso de tablas dinámicas y fórmulas avanzadas.
  • Elaborar presentaciones ejecutivas en PowerPoint para reuniones de negocio y con el cliente.
  • Identificar y escalar oportunamente incidencias que puedan impactar la operación.
  • Apoyar actividades de análisis y pronósticos que contribuyan a la toma de decisiones.

Perfil

  • Profesional en Administración de Empresas o carreras afines.
  • Entre 1 y 3 años en soporte a operaciones, servicio al cliente o roles administrativos similares.
  • Manejo avanzado de Excel (tablas dinámicas, bases de datos, fórmulas).
  • Dominio de PowerPoint y herramientas ofimáticas.
  • Conocimientos de indicadores operativos (Niveles de Servicio, AHT, Adherencia).
  • Habilidades de comunicación oral y escrita.
  • Capacidad analítica y atención al detalle.
  • Organización, priorización y cumplimiento de plazos.
  • Proactividad y autonomía en la gestión de tareas.
  • Profesionalismo y habilidad para construir relaciones efectivas con el cliente.

Vacante presencial en oficinas del Cliente y Centro Comercial Mallplaza

Location:

COL Bogota - Mallplaza - Avenida Calle 19 # 28 - 80

Language Requirements:

Spanish

Time Type:

Full time
Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
1,647,418 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account Continue with Google
Free forever. No card. Under a minute.

Recommended for you based on this role

Operations
Similar stack
Same company
Bogotá
Buyer I 1 hour ago
≈ $59k – $110k per year (Estimated) • Remote (United States) • 3+ years exp • Bachelor's Degree • United States
Management
Microsoft Office
Apply
$110k – $138k per year • In office • United States
Apply
$240k – $298k per year • In office • 10+ years exp • Bachelor's Degree • United States
Apply
Logistiek medewerker 2 months ago
$44k – $53k per year • In office • Schiphol
Apply
$59k – $81k per year (gross) • In office • Netherlands
Apply
≈ $53k – $122k per year (Estimated) • In office • Full-Time • Colombia
Apply
≈ $25k – $61k per year (Estimated) • In office • Full-Time • Bachelor's Degree • Irbid
Management
Microsoft Office
Apply
≈ $34k – $78k per year (Estimated) • In office • Full-Time • Lima
Apply
≈ $16k – $36k per year (Estimated) • Hybrid • Full-Time • 3+ years exp • Portugal
Management
Microsoft Office
Apply
In office • Full-Time • Kingston
Apply
Senior Planner 1 day ago
≈ $65k – $149k per year (Estimated) • In office • 3+ years exp • Bachelor's Degree • Bogotá
Analytics
Microsoft Excel
Master Data Management
Apply
Buyer/ Planner 1 day ago
≈ $41k – $102k per year (Estimated) • Remote (Colombia) • 2+ years exp • Bogotá
Apply
Remote (Colombia) • Bogotá
Apply
Head of People 9 hours ago
$48k – $54k per year • Remote (LATAM, EST hours) • Buenos Aires • Mexico City • São Paulo • Bogotá • Santiago
Management
Asana
Airtable
Google Workspace
Microsoft Office
Apply
In office • Full-Time • Bogotá
Analytics
Power BI
Apply
See all jobs
This is one of many
1,647,418 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles