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Supervisor, Quality & Training

Concentrix • Business Process Outsourcing (BPO) • Call Center Services • Bachelor's Degree • 13 days ago
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Salary
≈ $37k – $84k per year (Estimated)
Location
In office (Irbid)
Seniority
Senior · 5+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 6, 2026. Concentrix scores B on the Alion truth index.

Overview
Company
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Profile match

Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Business Process Outsourcing (BPO) • Call Center Services • 5000+ employees • Est. 1983
Tech stack of Concentrix

Job Title:

Supervisor, Quality & Training

Job Description

We are seeking a dynamic and results-driven Supervisor, Quality & Training to lead and enhance quality assurance and training functions within a fast-paced Customer Experience environment in the content moderation industry. This role is responsible for driving performance excellence by ensuring consistent delivery of high-quality moderation standards, effective learning programs, and continuous improvement initiatives.

We are seeking a dynamic and results-driven Supervisor, Quality & Training to lead and enhance quality assurance and training functions within a fast-paced Customer Experience environment in the content moderation industry. This role is responsible for driving performance excellence by ensuring consistent delivery of high-quality moderation standards, effective learning programs, and continuous improvement initiatives.

The ideal candidate will oversee quality frameworks, coach and develop teams, and design impactful training strategies aligned with operational goals and client expectations. By leveraging data insights, this role plays a key part in identifying performance gaps, improving CSAT outcomes, and strengthening operational consistency across all levels.

This position requires a strong leader with a passion for people development, attention to detail, and the ability to balance quality rigor with operational efficiency in a high-volume, policy-driven environment.

Candidate Profile:

  • Bachelor’s Degree in any related field
  • 5+ years of relevant Contact Center experience.
  • 3+ years of Quality / Assurance experience.
  • Proven experience in Quality and Training Management.
  • Strong experience in team and performance management.
  • Strong KPI, data analysis, and performance management capabilities.
  • Proven track record in process improvement and operational performance improvement.
  • Demonstrated coaching, leadership, and supervisory experience.
  • Strong communication and stakeholder management skills.
  • Strong understanding of compliance, quality standards, and documentation.
  • Able to work all days of the week
  • Able to reallocate at IRBID site

Location:

JOR Irbid - Irbid Development Zone, Irbid, Jordan Building#5

Language Requirements:

Time Type:

Full time2026-08-27
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