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Salary
$12k – $27k per year (Estimated)
Location
In office (Makati)
Seniority
Senior · 5+ years exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

Job Title:

Talent Connect - BI Specialist

Job Description

Job Description Summary

Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.

We are looking for a BI Specialist to join our team. Today.

The future team member that will lead our decisions for customers and partners by developing and providing data through data analysis and by creating reports of patterns, insights and trends. Reporting to the Manager of Business Intelligence, You will mine data from a variety of data resources to design impact recommendations to our partners. The Senior Business Intelligence Analyst will create specifications for reports and analysis based on in-depth assessment and understanding of our needs and data available. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Have:

  • Proficient knowledge of advanced analysis solutions/tools (such as OLTP/OLAP data structures, advanced Excel, Tableau, Salesforce, Power BI, Business Objects)

  • Proficient knowledge of domain languages (such as SQL Query, HIVEQL, etc.)

    • Application of highly complex statistical methods (such as regression analysis, correlation, causation, etc.)
  • 5+ years of related experience to reflect skills and talent necessary for this role preferred

  • Requires the ability to communicate and present effectively to all levels of external and/or internal leadership, including a strong executive presence

  • May require advanced sales motion knowledge (such as new sales, renewals, customer success)

  • May require advanced industry & demographic understanding in one of the following (hardware, software, SaaS, healthcare, or industrial)

  • May require strong proficiency in all Microsoft Office applications (especially Word, Excel, and PowerPoint)

You Will:

  • Leverage independent judgement and advanced analytical skills to interpret highly complex goals, trends, risks, and areas for improvement by collecting, analyzing, reporting, and predicting on key metrics and conclusions

  • Use advanced analytic solutions to support customer teams and improve efficiencies. Work on projects/matters of high complexity in an advisor role. Complexity can vary based on several factors such as client size, number of systems, varying levels of established structures, or dynamics of customer and or data

  • Work cross-functionally to serve as a trusted advisor and expert for internal and/or external relationships to ensure high quality data is available for analysis and better business understanding

  • Develop and deliver highly complex data-driven insights, recommendations, and predictions to internal and/or external stakeholder

  • Engage with strategic stakeholders for planning, forecasting, and gaining a solid understanding of impactful business questions to successfully document for analysis and decision making

    • Provide guidance and mentorship to more junior level analysts and receives mentorship related to new complex business problems and highly complex projects. Work is highly independent and reliable

Our Benefits/Perks:

  • Health Insurance with Dental Coverage for Employees

  • Paid Time off

  • Bereavement Leave

  • Life Insurance

  • Group Personal Accident Program

  • Employee Assistance Program

  • Recognition programs

  • Wellness Incentive Program

  • Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, the company is mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director.

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type:

Full time

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