Team Leader - Financial Services - Cape Town

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Job Description

Team Leader - On-site, Cape Town

At Concentrix, we deliver exceptional customer engagement and operational excellence for the world’s leading brands. We are looking for a Team Leader to support a financial services account operating in a highly regulated environment.

This role is responsible for leading a team of advisors or specialists to deliver outstanding service while meeting critical quality, compliance, productivity, and customer experience targets. The successful candidate will coach and develop team members, manage day-to-day operational performance, and help ensure all customer and business activities are completed in line with client requirements, internal procedures, and regulatory expectations.

You will play an important role in creating a high-performing team culture, identifying opportunities for improvement, and supporting a compliant, customer-focused operation.

What you will do in this role

As an Team Leader, you will:

• Lead and coach a team to achieve KPIs, SLAs, quality, and compliance targets
• Monitor performance and deliver structured coaching, feedback, and support
• Ensure adherence to operational procedures, client requirements, and regulatory controls
• Support quality improvement, risk management, and issue resolution
• Conduct regular team meetings, 1:1s, and performance reviews
• Promote employee engagement, accountability, and continuous improvement
• Escalate operational risks, incidents, or control concerns as required

Your qualifications

Concentrix is a great match if you:

• Completion of Matric/Grade 12 (essential)
• Completion of Aspire to Be or Ignite Program (if internal)
• Experience in a Team Leader, Supervisor, or people management role
• Background in financial services, customer operations, or shared services environments
• Experience working in a highly regulated environment
• Strong coaching, communication, and stakeholder management skills
• Ability to manage performance using data and operational insight
• Strong understanding of quality, compliance, and risk control principles

What’s in it for you

Discover the exceptional benefits we provide to our valued employees in South Africa as a testament to our commitment to their well-being and professional growth. As well as full-time indefinite contracts, designed to support and grow our dedicated team, we offer a competitive salary.

We offer generouslypaid annual leave starting with fifteen working days in your first year, with an additional day awarded each subsequent year up to eighteen days by the fourth year. Secure your future with our Pension & Provident fund and enjoy peace of mind with comprehensive medical insurance or aid tailored to your needs. Benefit from paid sick leave and, after one year with us, enjoy paid maternity, parental, adoption, or commissioning parental leave.

We also offer paid family responsibility leave after just four months of tenure. Experience further security with our funeral cover and advance your career through our development programs and specialized courses. Join us and thrive in a workplace committed to your well-being and professional development.

Power the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

As part of our commitment to the Employment Equity Act and Concentrix South Africa’s Employment Equity Plan, preference will be given to candidates from designated groups in alignment with the Company’s EE Sectoral Targets and Affirmative Action measures. This approach supports our goal of promoting fair representation and diversity within the workplace.

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