Technical Support Specialist with Italian

Job Title:

Job Description

To ensure the expansion of our Welcome and Support Center we are looking to recruit a Technical Support Specialist.

TheWelcomeandSupportCentreprovidestechnicalsupportandreplacementpartslogisticsupportforoneofConcentrix’smajorcustomers.

So, what’stheroleallabout?

• HandlingClients’Technicalrequestsbyphoneand chat

• ProvidingHardware and Software support to the utilized multifunctional devices

• Focusingoncustomerexpectationsandsatisfaction

• Collaboratingwithotherteammemberstoprovidehigh-qualitysupport

• Ensuring that all Service level Agreements (SLAs) are met consistently

Ourtopcandidatehas:

• Fluency in Italianand working level of English

• Basic Troubleshooting skills

• Excellentcommunicationskills

• Ability toidentifyandunderstandclients’needs

• Abilitytopresentcomplexinformationina simpleway

WhytoworkforConcentrix?

• Standard workinghoursonfull-time

• Competitiveremunerationwithperformance-basedbonuses

• Opportunitytogrowwithourcareerdevelopmentprograms

• RewardandRecognitionprogram

• Constantsupportfroma dynamicsuccess-driventeamofspecialists

• Health andLife Insurance

• Internet Allowance

• Meal Allowance

That'sjustthebeginning. SendusyourCV nowtoopenthedoortothenewcareeropportunitiesaheadofyou!

We’relookingforwardtomeetingyou!

Whoarewe?

With280,000 colleaguesallovertheworld, wespecializeincreatingexceptionalcustomerexperiencesanddrivingdigitaltransformationforsomeoftheworld’sbiggestandbestcompanies.

We’refanaticalaboutourdiverseandpassionatepeopleallacrosstheworld. Weembraceallourdifferentcultures, individualities, andpersonalitiesbecausewerecognizethatallourdifferencesmakeusstrongertogether. Concentrixisanequalopportunityemployer, andweprocessapplicantswithoutregardtodisability, race, color, religion, gender, nationalorigin, age, sexualorientation, genderidentityorexpressionoranyothercharacteristic.

Weshowourcolleagueshowimportanttheyarebyshoweringthemwithperks, likea cultureofbelonging; clearpathsforcareerdevelopment; professionalsupport, coachingandmentorshipprograms; performance-basedpay; a globalnetworkoflifelongfriendsandpeers; andmore! (Like, lotsmore.)

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