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Salary
$23k – $59k per year (Estimated)
Location
In office (Athens)
Seniority
Senior
Employment
Full-Time
Overview
Company
Impact
Profile match
Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

Job Title:

Vendor Product Expert - Digital Advertising Sales

Job Description

The Vendor Product Expert is responsible for leading the development and optimization of products from concept to delivery, ensuring they meet client needs and business objectives. Working closely with Sales Teams, Product Marketing, Quality, and Training.

The Vendor Product Expert ensures strategic & Tactical alignment, continuous feedback integration, and consistent performance improvement across programs and markets.

Your Responsibilities:

  • Collaborate with Sales Teams and Product Marketing to deliver optimized solutions and strategic feedback to clients.

  • Establish and maintain trusted partnerships with PMM, internal stakeholders, and vendor partners through proactive

  • engagement and corrective action planning.

  • Create and manage structured feedback loops on product performance, program-specific, and market-specific insights to

  • drive prioritization and improvement.

  • Monitor key product performance indicators (penetration rate, adoption rate) and develop corrective action plans in

  • collaboration with Operations Managers, Training, and Quality teams.

  • Provide regular reporting on key product challenges, activation timelines, and cross-department collaboration outcomes.

  • Proactively gather information on upcoming product changes, maintain communication with stakeholders, and ensure

  • timely dissemination of updates.

  • Conduct ad-hoc product reporting, activation planning, and participation in cross-vendor meetings to align on strategy

  • and performance.

  • Facilitate knowledge sharing through product roadshows, TL engagement, and scheduling of targeted training (including

  • Monthly Knowledge Tests) to strengthen market and team expertise.

  • Identify product, market, or knowledge-related performance trends, escalating issues when necessary and driving

  • continuous improvement initiatives.

  • Support the integration of product trends and insights into weekly and monthly business reviews (WBRs).

Your Profile:

  • Bachelor’s degree required.

  • Experienced in social media advertising with a background in product marketing and/or product ownership.

  • Strong analytical mindset with the ability to identify trends, define strategies, and implement action plans.

  • Strong "business x sales" mindset: should be able to support Sales in reaching its goals.

  • Advanced Excel proficiency and strong data-driven decision-making skills.

  • Excellent communication, presentation, and stakeholder management skills in English.

  • Passionate about building customer-centric solutions and empowering small businesses.

  • Solution-oriented, detail-focused, and comfortable operating at both strategic and tactical levels.

Why Join Us?

Work with a globally recognised technology brand

Lead large-scale, high-performing sales organisations

Influence commercial strategy and business outcomes

International and collaborative working environment

Significant career development and leadership growth opportunities

Competitive salary, bonus structure, and benefits package

Relocation support available

Be part of an organisation that rewards innovation, performance, and leadership excellence

Location

Athens, Greece

On-Site Role

[INTERNAL ONY]

Requirements:

  • KPI Performance above Teams Average in the last 6 months

  • No absenteeism in the last 6 months

  • No disciplinary actions for the last 6 months

Location:

GRC Athens - Minwos 10-16

Language Requirements:

Time Type:

Full time
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