Senior Project Manager

Position Summary

The Senior Project Manager delivers initiatives across the Digital Technology portfolio, taking assigned projects from intake through close-out and applying the rigour, judgement, and structured delivery approach that complex business and technology change requires. This is a hands-on delivery role for a seasoned PM who is trusted with higher-profile, cross-functional, or operationally sensitive work.

The role operates within PMO standards, governance practices, and portfolio reporting expectations set by the PMO Lead.

Day to day, the Senior Project Manager plans and manages assigned projects to scope, schedule, budget, and quality standards. The role maintains the artifacts that keep delivery honest, partners with business sponsors, the Business Relationship Manager (BRM), BAs, Digital Platform Manager, Digital Platforms Administrators, vendors, and technical teams, and feeds project-level input into portfolio sequencing, dependency management, release planning, and benefits tracking.

This role reports to the Director, Digital Platforms, Delivery & Governance.

Key Responsibilities

1. Project Delivery Leadership

Plan and deliver assigned projects from intake to close-out, meeting scope, schedule, budget, and quality targets

Maintain accurate project plans, RAID logs, status reports, and governance artifacts per PMO standards

Apply agile or hybrid approaches pragmatically based on complexity and delivery risk

Drive project cadence, accountability, and issue resolution across business, tech, vendor, and operational stakeholders

Escalate material risks, scope changes, or decision delays to the PMO Lead or Director when needed

2. PMO Standards, Governance & Portfolio Input

Follow PMO standards for status reporting, RAID discipline, delivery health, and portfolio data quality

Feed project-level data to the PMO Lead for portfolio reporting, sequencing, and capacity/release planning

Facilitate governance checkpoints, giving sponsors clear options and recommendations for timely decisions

Support quarterly sequencing and portfolio reviews by surfacing risks, dependencies, and readiness issues early

Model disciplined delivery practices and help mature PMO templates and governance standards

3. Stakeholder, Sponsor & Team Coordination

Partner with sponsors, the Business Relationship Manager (BRM), BAs, Digital Platforms, Architecture, Data & Insights, and vendors across planning and delivery

Keep delivery connected to business intent, expected outcomes, and adoption/readiness needs

Handle project-level stakeholder engagement and light analysis, looping in BA team when complexity exceeds PM scope

Coordinate with Digital Platforms Manager & Administrators on configuration, testing, and release readiness

Build credibility through clear communication, sound judgment, and transparent escalation

4. Risk, Dependency, Release & Operational Readiness

Identify, manage, and escalate risks, issues, dependencies, and scope changes in a structured, timely way

Build operational readiness into delivery plans — support handoff, ITSM impacts, training, and post-go-live stabilization

Coordinate release readiness — testing, cutover, change windows, and business validation with platform/technical teams

Surface cross-project dependencies early so PMO leadership can act on them

Ensure close-out includes lessons learned, documentation handoff, and post-implementation check-ins

5. Benefits, Adoption & Change Support

Track benefit milestones and adoption dependencies, feeding them into portfolio benefits tracking (sponsors own actual realization)

Coordinate with BRM, BAs, sponsors, and L&D to reflect adoption, training, and communication needs in delivery plans

Support benefits definition at intake, keeping scope and milestones tied to intended business outcomes

Monitor adoption risks during delivery — SME availability, process ownership, testing engagement, training gaps

Support post-implementation reviews with project context, delivery evidence, and outstanding risk items

Required Knowledge & Skills

7+ years of project management experience delivering tech and business change from intake through close-out

Bachelor’s degree in business technology, IS, Computer Science, Business Administration, or equivalent

Fluent in agile and hybrid (waterfall + agile) delivery, with judgment to adapt pragmatically

Strong governance discipline:  project plans, RAID logs, status reports, decision/dependency tracking

Proven track record delivering scope, schedule, budget, and quality on complex, enterprise-scale initiatives

Skilled stakeholder engagement across business, technology, vendor, and executive audiences

Solid BA fundamentals: requirements facilitation, process impacts, and knowing when to bring in specialist support

Experience working within a structured model alongside BAs, BRMs, Architects, and PMO

Familiarity with benefits realization: defining, tracking, and validating benefits post-implementation

Strong communication skills across working teams, sponsors, and governance forums

Comfortable with PM tools like MS Project, Smartsheet, Jira, ServiceNow PPM, or Azure DevOps

Preferred Qualifications

PMP, PRINCE2, PMI-ACP, Scrum, SAFe, PgMP, PfMP, or equivalent certification/experience

Background in real estate, property management, finance, ESG, or related industries

Experience delivering enterprise platform, Yardi, ERP, or data/reporting initiatives

Experience supporting PMO maturity — standards, lessons learned, portfolio reporting, governance prep

Experience coordinating vendor work, release readiness, testing, and post-go-live stabilization

Please note this is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this role.