Desktop Support Technician

Are you the person colleagues call when their laptop won't connect or the printer jams? We're hiring a Desktop Support Technician to be the friendly, hands-on face of IT in our Cape Town office. It's a great role for someone early in their career who wants to grow, or a technician with a few years under their belt looking for a stable team.

• Provide first- and second-line support to end users in person, by phone and through the service desk
• Log, prioritise and resolve tickets within agreed SLAs, escalating where needed
• Set up, image, configure and deploy laptops, desktops, monitors, phones and peripherals
• Troubleshoot Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications
• Manage user accounts, password resets and group memberships in Active Directory / Entra ID
• Resolve basic network, Wi-Fi, VPN and printer issues
• Handle onboarding and offboarding of staff, including equipment issue and returns
• Maintain an accurate IT asset register and keep knowledge-base articles up to date
• Support meeting rooms and video-conferencing equipment

• Matric plus a relevant IT qualification or certification (e.g. CompTIA A+, N+, Microsoft 365 Fundamentals)
• Junior: 1–2 years' desktop or service desk experience; Mid: 3+ years
• Solid working knowledge of Windows and Microsoft 365
• Basic understanding of networking (TCP/IP, DNS, DHCP)
• Experience with a ticketing system (e.g. Jira Service Management, ServiceNow, Freshservice)
• Own reliable transport and a valid driver's licence

Advantageous

• Microsoft Intune, SCCM/MECM or Autopilot device management
• Exposure to macOS or mobile device support
• ITIL Foundation

Please note: due to the high volume of applications, only shortlisted candidates will be contacted. If you have not heard from us within 30 days of submitting your application, please consider your application unsuccessful.