Junior IT Field Support Engineers (x2)

Location: Sasolburg, Free State
Contract: 12-Month Contract, with possibility of renewal
Employment Type: Full-Time
Department: IT Support / Infrastructure

Position Overview

Our client is seeking two Junior IT Field Support Engineers to provide hands-on technical support to users across onsite environments. The successful candidates will be responsible for diagnosing and resolving day-to-day IT hardware, software, connectivity and user support issues, ensuring reliable and efficient IT operations.

This is an ideal opportunity for a technically minded IT professional who enjoys working directly with users, troubleshooting problems and gaining practical experience in a field-support environment.

Key Responsibilities

• Provide first-line and onsite technical support to end-users.
• Diagnose and resolve basic hardware, software and connectivity issues.
• Install, configure, maintain and troubleshoot desktops, laptops, monitors, printers and other IT peripherals.
• Perform software installations, updates, configuration and basic troubleshooting.
• Assist with the setup, configuration and troubleshooting of LAN, Wi-Fi and network connectivity.
• Support user account, workstation and access-related issues in accordance with established procedures.
• Respond to and manage IT service requests and incidents within agreed service levels.
• Log, update and close support tickets accurately, ensuring all troubleshooting and resolution details are documented.
• Escalate complex technical issues to senior support or infrastructure teams where required.
• Assist with IT equipment deployments, replacements, upgrades and moves.
• Perform basic preventative maintenance and equipment checks.
• Assist with maintaining accurate IT asset and equipment records.
• Follow IT security policies, procedures and access-control requirements.
• Provide professional and customer-focused support to users at all levels.
• Assist with remote support when required.
• Travel to designated client or operational sites as required.
• Participate in an on-call or after-hours support roster where required.

Minimum Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related field.
• 2+ years work experience in IT support, helpdesk, desktop support or a similar technical environment.
• Good working knowledge of Microsoft Windows and Microsoft Office/Microsoft 365.
• Basic understanding of PC hardware, peripherals and network connectivity.
• Basic knowledge of LAN, Wi-Fi, TCP/IP and general networking concepts.
• Strong troubleshooting and problem-solving ability.
• Good written and verbal communication skills.
• Strong customer-service orientation.
• Valid driver's licence.
• Willingness to work onsite and travel when required.

Advantageous Certifications

• CompTIA A+
• ITIL Foundation
• Microsoft Certified Fundamentals
• Other relevant Microsoft, networking or IT support certifications

R10000 - R150000 CTC per month depending on qualifications and experience