IT Technician Level 2
First seen by Alion on Nov 8, 2026.
Oasis Intelligent IT Solutions is a fast-growing Managed Services Provider (MSP) delivering reliable IT, network, and cloud solutions to small and medium-sized businesses across South Africa.
We are looking for a Level 2 IT Engineer to join our team in the Sandton Gauteng Region.
This is a hands-on, client-facing role suited to someone who enjoys being out in the field, solving problems, and working across a variety of technologies including networking, end-user support, and on-site installations.
- Provide Remote & on-site Level 2 IT support to clients
- Troubleshoot hardware and software issues (PCs, laptops, printers, peripherals)
- Assist with Microsoft 365 setup and basic support (Outlook, Teams, OneDrive, user setup)
- Install and support internet connectivity solutions (fiber, LTE, routers)
- Perform basic network troubleshooting (Wi-Fi, switches, routers)
- Assist with Wi-Fi deployments and optimization
- Install and maintain network cabling infrastructure
- Support and assist with CCTV installations and troubleshooting
- Configure and troubleshoot basic firewall/router setups
- Provide remote and on-site user support
- Log and update tickets in the service desk system
- Deliver excellent customer service and communication
Required relevant qualifications in IT
IT Certification or course preferably A+, N+ from a recognised instition
At least 2 years experience in a service desk/Help desk environment, infrastructure remote suppport.
Experience with service-level agreements and ticket management tools.
Experience in Microsoft suite applications
A+ & N+ qualification from CompTIA (advantageous)
O365 and Azure(Advantageous)
ITIL Foundation certification(Advantageous)
Package & Remuneration
R15000 - R20000 CTC
Medical/RA Optional