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IT Operations Analyst II

Conduent · 3 months ago

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Salary

≈ $9.5k – $21k per year (Estimated)

Location

In office (Bengaluru)

Seniority

Middle · 4+ years exp

Confirmed on the employer's own hiring board on Nov 8, 2026. First seen by Alion on Aug 14, 2026. Conduent scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Conduent

Conduent is a business process services company headquartered in Florham Park, New Jersey, that runs customer experience, finance and accounting, HR and payroll, document processing and claims operations for corporations and government agencies. Spun off from Xerox in 2017 and listed on Nasdaq, it also manages Medicaid, child support, government payments, transit fare and toll systems, with delivery centers across the United States, India, the Philippines, Guatemala, Jamaica and Europe. It hires remote and on-site customer service and benefits call center representatives, accounting and payroll associates, trainers, data entry staff and application engineers.

conduent.com · HQ: Florham Park, United States · Payroll Services · Business Process Outsourcing (BPO) · 1001-5000 employees · Est. 2017

Tech stack of Conduent

Job Track Description:

4+ years of experience in application support with good communication skills
Desired Skills:
Should have worked in Application support
Ability to research issues and derive solutions from existing knowledge base
Ability to document newly derived solutions clearly and concisely for the benefit of the other team members/customer.
Will require to work in US hours shift and or weekend shift on a rotational basis
Monitor service platforms by available monitoring tools
Initiate troubleshooting activities if something wrong is found by monitoring
Answer service-related questions and feedback from users thru email and phone
Provide user access control and termination, as and when requested
L1 and L2 ticket handling, basic troubleshooting, and incident resolution wherever possible
Should be good at handling bridge calls.
Basic Knowledge of Windows Services.
Knowledge of Linux is an added advantage
Should be flexible enough to learn new process as and when required.

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