IT Help Desk Technician

As a Helpdesk Technician you will be the first line of IT support assisting users with troubleshooting software hardware and network-related issues in a fast-paced call center environment. You will handle inbound technical queries resolve issues efficiently escalate where necessary and maintain service quality standards.

RequirementsIT-related qualification preferred (e.g. Diploma in IT Computer Science).
Minimum 1-2 years of IT helpdesk experience preferably in a call center environment.
CompTIA A certification (or equivalent) is a must.
CompTIA N or ITIL Foundation certification is an advantage.
Proficiency in Windows/macOS troubleshooting and basic networking knowledge (IP DNS DHCP VPN).
Experience with remote support tools (TeamViewer AnyDesk RDP).
Familiarity with ticketing systems (e.g. Freshdesk ServiceNow JIRA).
Knowledge of Active Directory user management.
Excellent communication skills ability to explain technical concepts to non-technical users.
Strong problem-solving skills and ability to work under pressure in a high-volume support environment.
Must be able to work rotational shifts in a 24/7 call center environment.
English Fluency is a Must