General Restaurant Manager

We are seeking an experienced, results-driven and hands-on General Manager to oversee the overall operations of our restaurant. The successful candidate will be responsible for ensuring operational excellence, exceptional customer service, effective staff management, financial control and sustainable business growth.

• Oversee the day-to-day restaurant operations and ensure high standards of service, food quality, hygiene and cleanliness.
• Drive revenue growth, profitability and achievement of monthly sales targets.
• Develop and implement sales strategies, promotions and initiatives to attract and retain customers.
• Manage budgets, food and beverage costs, labour costs, stock control and overall operational expenses.
• Monitor financial performance, cash handling, reconciliations and investigate operational variances.
• Lead, supervise, train and develop staff while promoting accountability, teamwork and high-performance standards.
• Manage customer complaints and ensure excellent customer experiences.
• Manage the restaurant's social media platforms by posting business events, promotions, special offers and other marketing content.
• Engage with customers on social media, respond to enquiries and comments, and promote positive customer relationships and business visibility.
• Ensure compliance with company policies, labour legislation, food safety, health and safety regulations.
• Monitor operational performance and implement corrective measures where targets and standards are not achieved.
• Prepare and submit regular operational and financial reports to the Owner/Director.

• Proven experience in a General Manager or senior management position within the restaurant or hospitality industry.
• Strong financial management, budgeting and cost-control experience.
• Demonstrated ability to drive sales, improve profitability and achieve business targets.
• Excellent leadership, staff management and conflict-resolution skills.
• Sound knowledge of restaurant operations, food safety and hygiene standards.
• Good understanding of labour legislation and employee management.
• Computer literacy and experience using Point of Sale (POS) systems.
• Good knowledge of social media platforms, including Facebook, Instagram and TikTok, with the ability to create and post engaging content and interact professionally with customers.
• Excellent communication, organisational and problem-solving skills.
• Ability to work flexible hours, including weekends and public holidays.

Interested candidates should submit their updated CV via PNet. Only candidates who applied on PNet will be considered.