Staff Software Engineer — Tech Lead, Backend

Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry-capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. 

We are looking for a Tech Lead who leads through technical excellence, not management authority. You will define backend architecture, elevate the engineering team in Beijing, and drive Conviva's AI-native platform evolution. 

Join us at the frontier of the agent analytics revolution, where we are defining the future of AI-native platforms. We offer a high-impact role where strategy meets technical craft, empowering you to shape our architecture while leveraging an AI-first development culture. This is a rare opportunity to join a team that prioritizes building and moving fast, backed by competitive compensation, equity, and comprehensive benefits.

What Success Looks Like

• Own architecture for Conviva's high-scale, real-time data platform.
• Lead design reviews and drive key decisions on distributed systems, OLAP, and streaming infrastructure (ClickHouse, Kafka, Druid).
• This role operates in an AI-assisted engineering environment. We expect active, fluent use of AI coding and agentic tools as part of normal engineering workflow - not as a productivity bonus, but as a baseline. Use AI coding tools (e.g., Claude Code, Cursor, Copilot) as a standard part of your workflow - for prototyping, code review acceleration, design exploration, and technical documentation. 
• Integrate AI/agentic capabilities: LLM pipelines, agent observability, intelligent data modeling.
• Mentor engineers through code reviews, design pairing, and knowledge sharing.
• Set the technical bar-your code, architecture decisions, and engineering habits are what others build toward.
• Identify and grow future tech leads; champion code quality, testing, and CI/CD discipline.
• Partner with Product and cross-regional engineering teams to translate business needs into scalable solutions.
• Drive end-to-end delivery: design → development → testing → production monitoring.
• Communicate technical tradeoffs clearly to senior stakeholders in English.

Who You Are

• BS in Computer Science or equivalent; MS/PhD a plus.
• 8+ years of software engineering, with 5+ years in data platforms or high-scale backend systems.
• Hands-on experience with big data platform stacks, including but not limited to Spark, ClickHouse, Druid, and Kafka.
• Demonstrated understanding and practical experience with AI Agent systems, including LLM pipelines, agent observability, or intelligent data modeling.
• Leads through technical influence-trusted for solving hard problems, not for holding a title.
• Track record of mentoring engineers and making them measurably more competitive.
• Proficient in either of the programming languages: Python, Go, Java, Scala, or Rust.
• Actively uses AI coding tools (Cursor, Claude Code, GitHub Copilot) in daily engineering work.
• Thrives in ambiguity; communicates clearly across distributed teams in multiple time zones.
• Excellent English communication skills, both verbal and written.

Bonus Points

• Experience with LLM application backends, agentic systems, RAG, or LLM-ops tooling.
• Familiarity with agent frameworks (LangChain, LangGraph, CrewAI) and production deployment patterns.

To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit  www.conviva.ai.