Senior UX Researcher

ABOUT CoorB

We

build full-fledged innovative solutions with a focus on process automation,

user experience enhancement, and advanced data analytics. With our extensive

industry expertise, we help achieve operational excellence, future-proof your

IT investments, and ensure a competitive edge in the ever-evolving finance

industry.

OUR

OPPORTUNITY

We are looking

for a Senior UX Researcher to establish and run research and usability

activities for complex digital banking journeys across retail and corporate

segments. The role will generate customer insights, validate designs, evaluate

implemented experiences, and support evidence-based decisions across Arabic and

English experiences.

YOU

WILL

»Plan and conduct

qualitative and quantitative UX research aligned with business and design

decisions.

»Define research

questions, methods, participant profiles, and study objectives.

»Recruit, screen, and

moderate research sessions in Arabic and English.

»Conduct moderated and

unmoderated usability testing using task-based protocols.

»Evaluate existing

journeys through expert reviews, analytics, complaints, and customer evidence.

»Conduct heuristic and

accessibility evaluations, including manual keyboard and screen-reader testing.

»Analyse digital

adoption, abandonment, task success, errors, satisfaction, and other

behavioural metrics.

»Conduct competitive

benchmarking across relevant banking and digital experiences.

»Develop customer

segments, personas, and moments-of-truth insights where required.

»Translate research

findings into clear, actionable design decisions within Agile sprint cycles.

»Maintain research

documentation, evidence, repositories, and decision traceability.

»Apply appropriate

privacy, consent, security, data-retention, and research-operation standards.

»Distinguish usability

issues from design, content, accessibility, system, and software defects.

»Conduct re-testing and

provide evidence for resolving high-severity findings.

»Present findings to

design, business, technology, and compliance stakeholders.

»Mentor junior

researchers and support knowledge transfer to client teams.

Requirements

»TO BE SUCCESSFUL IN THE ROLE YOU NEED

»6-10 years of UX research

experience, including 3+ years in enterprise, financial services, or regulated

products.

»Fluent Arabic and English with

proven experience moderating research in both languages.

»Strong mixed-method research

experience across qualitative and quantitative approaches.

»Proven experience conducting

usability testing with objective measures and task-based protocols.

»Experience with research

recruitment, consent, scheduling, incentives, and data handling under formal

privacy controls.

»Strong skills in heuristic

evaluation, accessibility evaluation, analytics, and behavioural-data

interpretation.

»Experience establishing or

maintaining research repositories.

»Strong analytical, presentation, and

stakeholder-management skills.

»Experience working in Agile/Scrum

environments.

»GCC/KSA banking, fintech, or

regulated-sector experience is an advantage.

»Knowledge of UX design and WCAG 2.2

AA is a plus.

»Experience researching customers

with different accessibility needs is an advantage.

»Experience with surveys, statistical

analysis, or establishing research capabilities is a plus.

»Degree or diploma in HCI,

Psychology, Social Sciences, Human Factors, Design, or a related field.