Technical Solutions Consultant

Job Description

• Core Group is looking for an Apple Technical Solutions Consultant to deliver technical implementation, consulting and support services to its Apple business customers. This role focuses on assessing customer IT environments, implementing mobile device management (MDM) solutions, deploying Apple devices and providing technical training to ensure seamless integration into business environments.
• The successful candidate will combine strong technical expertise with a customer-focused approach to deliver secure, reliable and effective Apple technology solutions from initial assessment through to implementation and handover.

Key responsibilities

• Apple IT environment assessments: Evaluate customers’ existing Apple technology environments, identify technical risks and opportunities for improvement, and recommend solutions that support secure and efficient device management.
• MDM implementation and management: Configure, implement and troubleshoot MDM solutions, including device management policies, configuration profiles, security restrictions, application deployment and compliance settings.
• Apple device deployment: Plan, test and execute Apple device deployments, including pilot projects, ensuring solutions meet customer requirements and business objectives.
• Technical troubleshooting: Diagnose and resolve issues relating to device enrolment, MDM configuration, networking, identity management, certificates and device settings.
• Customer training and knowledge transfer: Deliver technical training and knowledge-sharing sessions to help customers effectively use, administer and manage their Apple technology environments.
• Technical documentation: Develop and maintain implementation guides, environment assessment reports, technical documentation and customer handover materials.
• Customer engagement: Work closely with business customers to understand their technical requirements, provide practical recommendations and ensure successful delivery of Apple packaged services.
• Continuous improvement: Stay up to date with Apple enterprise technologies, MDM platforms and industry best practices to enhance service delivery and customer outcomes.

Minimum requirements

• Relevant IT qualification or equivalent practical experience.
• At least 2 years’ experience in IT support, systems administration or endpoint management, including hands-on administration of Apple devices in an enterprise MDM environment.
• Practical experience with one or more MDM platforms, such as Jamf Pro, Microsoft Intune, Kandji or Mosyle.
• Working knowledge of Apple Business Manager, automated device enrolment and managed Apple device deployments.
• Good understanding of macOS, iOS and iPadOS.
• Familiarity with enterprise identity and productivity platforms, including Microsoft 365 and Microsoft Entra ID.
• Strong technical troubleshooting, analytical and problem-solving skills.
• Good written and verbal communication skills, with the ability to explain technical concepts clearly to customers.
• Strong organisational skills, attention to detail and the ability to manage implementation activities effectively.

Advantageous requirements

• Knowledge of IT security, identity management and endpoint management best practices.
• Relevant industry certifications in Apple technologies, device management, Microsoft, Jamf or other enterprise IT platforms.
• Experience delivering technical implementations, customer training or IT consulting services in a business environment.

Key competencies

• Apple technical expertise: Strong understanding of Apple enterprise technologies, device deployment and MDM solutions.
• Problem-solving: A structured and analytical approach to diagnosing technical issues and implementing effective solutions.
• Customer focus: The ability to understand customer needs, build professional relationships and deliver practical technical solutions.
• Communication: Confidence in explaining complex technical information to customers with varying levels of technical knowledge.
• Planning and organisation: The ability to coordinate implementation activities, maintain accurate documentation and meet agreed delivery timelines.
• Attention to detail: A commitment to accurate configuration, secure deployments and high-quality technical handovers.
• Continuous learning: A proactive approach to developing technical knowledge and keeping pace with evolving Apple enterprise technologies.