IT Technician - Entry Level (Remote within Croatia)

Seniority: Entry Level

Employment Type: Full-Time

Location: Remote, Zagreb Office Available

Compensation d uring the Training Period (4-6 months): 1,420 EUR Gross 

• The compensation within this position will further increase, based on your performance and readiness to handle tasks independently.

Who we are

We are helping people who are in the business of caring for others. Together with our U.S.-based partner company, Creative Tech, we provide technical support, expertise, and resources to healthcare facilities all over the USA. We’ve been on the frontline of the nursing home market for decades, planning, setting up, and supporting their entire infrastructure, from desktop to data centers, and everything in between. Even the smallest thing we do can create a world of difference for our clients, and that difference starts with you!

Here's the core of it 

As an IT Technician, you'll be providing technical support and superior customer service to end-users across the US via phone, email, and remote access.  

No two days will be the same - you'll be challenged and engaged every step of the way! On any given day, you might be helping a small office with their Wi-Fi setup, and half an hour later, you might be troubleshooting an enterprise-grade network for a 9-story building. As you progress, you will occasionally also have the opportunity to participate in dynamic and exciting client-focused projects and onboardings! 

On a day-to-day basis you will:

• Communicate directly with end-users from all over the USA, using different channels (phone, email)
• Configure and manage end-user IT equipment, such as workstations, tablets, printers, scanners, and/or other devices
• Set up and configure end-user email clients, shared files and folders, domain accounts, installations, updates of software, etc.
• Troubleshoot various end-user issues with their local desktop, peripherals, and virtual workstations
• Troubleshoot various server-related issues
• Collaborate with the team to resolve complex or client-wide issues
• Document processes, reported issues, and solutions 

You'll be successful in this role if:

• You are fluent in written and spoken English
• You have essential knowledge of MS Windows OS and MS Office 365, and basic understanding of Computer Networks
• You’re able to work from 3 PM to 11 PM (main shift for our IT Support Team)
• You have troubleshooting experience and you enjoy solving technical issues 
• You have excellent communication skills
• You’re a team player
• You pay attention to detail in your work
• You’re eager to develop your technical knowledge
• You’re quick to learn and comfortable working in a dynamic IT environment

Bonus points:

• You have workexperience in IT support and/or customer support

What's in it for you

Work that makes an impact

• Learn from experts - Join a team of passionate professionals and create a world of difference for our clients. 
• Work with interesting and challenging environments - Work with leading technologies and brands such as Microsoft, Google, VMWare, Cisco Meraki, Sophos, Atlassian, and many more! 
• Make a difference - Do meaningful work each and every day by helping healthcare professionals.

Opportunity for growth 

• Training and guidance - A dedicated training program on Windows and Networking basics for your first months in Corelion. 
• Clear career path - Over the last 5 years, believing in the potential of our people, we have predominantly grown our teams by promoting from within. Our IT Techs can advance to roles like IT Administrators, Support Team Leads, Project Managers, Account Managers, and more.  
• Technical certifications - Take the opportunity to get certified by CompTIA, Microsoft, and Cisco, as per your seniority.

Caring environment  

• Workplace flexibility - You call the shots when it comes to the location of your work. We will welcome you in our modern office or provide the equipment you need to work remotely. 
• Summer Bonus - A little extra to make your summer vacation even better!
• Winter Holiday Bonus - Receive an extra salary after your first year, or a proportionate bonus if you're still on year one's journey. 
• Performance Bonuses - To reward you for your efforts and exceptional results.
• Loyalty Bonus Program - Because loyalty never goes unnoticed. Access our Loyalty Bonus Program after your two-year anniversary. 
• 27 PTO days - Enjoy 27 days of annual vacation to make time for what matters outside of work. 
• Growing PTO - Your vacation days grow with your years with Corelion. 
• Free annual health check-ups - To support your health and well-being. 
• Multisport card - Speaking of health and well-being, Multisport card is 50% on us! 
• Other financial perks - Count on us to celebrate your personal milestones with bonuses for those big life moments! 
• Friendly and supportive atmosphere - A helpful team environment with fun events and hangouts!
• Paw-friendly office - For your Corelion fluffs!  

  The difference starts with you. Let's grow together.   

Let us know who you are, what you know, and what you can do by sending us your:

• CV in PDF  - Show us your background and work experience.
• Cover Letter  - Tell us why you would like to be part of our team and how you can contribute. If you don't have official IT education or work experience but you're self-taught on what we're looking for, we'd love to hear about it!
• Answers to 5 open-ended questions  - Let us know your thoughts and your approach to resolving different technical issues. Show us what you've got - we want to see your own way of going through the troubleshooting process!

The selection process for this position will be fully Online. Keep in mind that only applications  fully in English (Cover Letter, CV and answers)  will be reviewed and we will not consider the ones that do not contain all the necessary documentation.

We'll be receiving applications  until all positions are filled.