Business Analyst

Your role

What you'll be doing

Purpose

The Business Analyst is accountable for driving end-to-end process excellence across the International Vehicle Payments Technology landscape. Acting as a strategic partner to both Technology and Business leadership, the role identifies, analyses, and improves operational processes to enhance efficiency, reduce risk, and increase commercial value.

This position focuses on diagnosing performance gaps, designing future-state operating models, and embedding measurable improvements across systems and workflows. The successful candidate will lead structured process transformation initiatives within a complex, international payments environment, ensuring solutions deliver sustainable operational impact and quantifiable benefits.

Responsibilities

Process Transformation & Optimisation (Primary Focus)

Lead end-to-end analysis of cross-functional business processes to identify inefficiencies, control gaps, duplication, and risk exposure.

Define and document current-state processes using structured modelling standards (e.g., BPMN), ensuring transparency and consistency across teams.

Design future-state processes aligned to strategic objectives, regulatory requirements, and operational performance targets.

Apply Lean, Six Sigma, and value stream methodologies to drive measurable cycle-time reduction, cost optimisation, quality improvement, and risk mitigation.

Establish clear process ownership models, governance structures, and performance metrics.

Build and maintain a structured process inventory and control framework to support scalability and operational resilience.

Track and report measurable improvement outcomes, ensuring benefits realisation is embedded and sustained.

Performance & Data-Driven Insight

Define operational KPIs aligned to business strategy and process objectives.

Use data analysis to diagnose root causes, validate improvement hypotheses, and quantify impact.

Support the creation of performance dashboards and management reporting to drive accountability.

Partner with business leaders to continuously monitor and refine process performance.

Requirements & Change Enablement (Supporting Focus)

Translate process improvements into clear functional and non-functional requirements for system change.

Facilitate structured discovery workshops focused on eliminating complexity and ambiguity.

Ensure technology solutions align to agreed future-state processes and do not introduce unnecessary operational friction.

Conduct change impact assessments specifically relating to process redesign and operating model evolution.

Support stakeholder adoption through structured documentation, training, and governance enablement

Required Qualifications

Essential Knowledge, Skills, and Experience

Significant experience leading end-to-end business process improvement initiatives within complex, technology-enabled environments.

Demonstrable expertise in structured process methodologies such as Lean, Six Sigma, BPMN, value stream mapping, or equivalent frameworks.

Proven track record of delivering measurable operational improvements (e.g., cycle time reduction, cost optimisation, control enhancement, quality uplift).

Strong capability in current-state assessment, root cause analysis, and future-state process design.

Experience establishing process governance, ownership models, and performance metrics.

Ability to translate process redesign into system, data, and control requirements.

Confident facilitation of cross-functional workshops focused on diagnosing inefficiencies and driving alignment on improvement actions.

Strong analytical and structured problem-solving capability, with experience using operational data to validate and quantify impact.

Solid understanding of technology landscapes and system change lifecycles sufficient to ensure process and technology alignment.

Professional Experience

Minimum 5 years’ experience in roles focused on business process optimisation, operational excellence, or transformation within a technology-enabled environment.

Experience operating in regulated, high-control, or payments/financial services environments is advantageous.

Desirable

Professional certification in Lean, Six Sigma, BPM, or equivalent process improvement disciplines.

Recognised Business Analysis certification (e.g., BCS, CBAP, PMI-PBA).

Experience supporting large-scale operating model transformation.

Exposure to performance reporting and data visualisation tools.

Approach and Abilities

Innovation

Demonstrates curiosity and commercial awareness, identifying opportunities to optimise performance, reduce risk, and enhance customer experience within a global payments environment.

Communication

Communicates clearly and confidently across all levels of the organisation. Able to simplify complex topics, influence decision-making, and build credibility with both technical and non-technical audiences.

Problem Solving & Decision Making

Comfortable operating in ambiguity and rapidly changing priorities. Applies structured thinking to break down complex challenges and support informed decision-making.

Ownership & Accountability

Takes accountability for outcomes, not just outputs. Proactively manages risks, dependencies, and stakeholder expectations to ensure successful delivery of value

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.