Program Manager, Insights and Performance

• Newly created position in the County Court of Victoria’s Insight and Performance team
• Lead the Court's Data, Insights and Improvement function
• Melbourne CBD, VPS6, Full-time ongoing

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. 

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. 

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

CCV

The County Court of Victoria is established pursuant to the County Court Act 1958. It has original and appellate jurisdiction and is the principal trial court in the State of Victoria. The Court hears over 12,000 criminal, common law, and commercial cases each year. The County Court has unlimited monetary jurisdiction in common law and commercial matters. In its criminal jurisdiction, the Court hears all indictable offences except treason, murder, and related offences.

There are a total of 80 Judges of the Court and over 300 staff, including judicial support staff. The County Court regularly conducts circuit sittings at 12 circuit courts situated in major centres throughout regional Victoria.

The County Court is committed to continuous improvement in accordance with the International Framework for Court Excellence. The Court's vision is to be a leader in court excellence, delivering the highest standard of justice to the community and inspiring public confidence in the rule of law.

About the role

As Program Manager, Insights and Performance, you will lead the Court's data and insights function and play a key role in strengthening how information is used to support decision-making, organisational performance and continuous improvement. Reporting to the Executive Director, Priority Projects, you will lead a specialist team responsible for business intelligence, analytics and performance reporting across the organisation.

Working closely with jurisdictions, corporate business areas, technology teams and senior leaders, you will provide strategic leadership across the Court's approach to reporting, analysis and the use of information. You will lead improvement initiatives, provide trusted advice on performance and analytical matters, and help deliver practical, evidence-based solutions to complex organisational challenges. This is a significant leadership opportunity for someone who can combine sound judgement, strong stakeholder engagement and a clear focus on delivery in a complex operating environment.

Key accountabilities include:

• Leading the Court's Insights and Performance function, providing strategic direction and oversight for business intelligence, performance reporting, analytics, evaluation and data governance services that support organisational priorities and evidence-based decision-making.
• Leading the delivery of the Court's data excellence capability strategic priority, driving organisational uplift in data literacy, governance, forecasting, evaluation, business intelligence and performance management to strengthen the Court's use of information as a strategic asset.
• Providing authoritative strategic advice to executives, senior leaders and governance forums on data, reporting, performance and analytical matters, identifying opportunities, risks and emerging issues that may impact organisational outcomes.
• Building and maintaining effective relationships with jurisdictions, corporate business areas, technology teams and external stakeholders to understand business prior ities, influence outcomes and ensure data and insights services deliver measurable value.
• Leading, developing and supporting a small high-performing team, fostering a culture of collaboration, innovation, continuous improvement and evidence-based decision-making while building organisational capability in the effective use of data and insights.

About you

You are an experienced and credible leader with a strong background in business intelligence, analytics, reporting or performance in a complex organisation. You bring a strategic mindset, strong judgement and the ability to translate business priorities into practical and sustainable solutions.

You have a proven ability to build effective working relationships, influence at senior levels and lead teams through change. You are collaborative, thoughtful and outcomes-focused, with a strong understanding of how high-quality information can support planning, performance and service delivery. You will also bring demonstrated experience in reporting, dashboard development, data visualisation and tools such as Power BI, SQL and related analytics platforms.

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

• resume 
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria. 

Salary: $142,790 - $191,084