Communications Manager

About Cover Genius

Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, Booking.com, Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.

Coming off a stellar year with 50% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.

Our people are: Accountable, customer-obsessed, collaborative, driven

Our people are not: Passive, defensive, siloed, hesitant

About the Role

We are seeking a Communications Manager based in London to take full ownership of media relations across EMEA and APAC, driving our internal communications strategy, and supporting the broader global communications function.

Reporting directly to the Director of Global Communications (based in North America), this role strikes a balance between strategic planning and hands-on execution. You will maintain a steady drumbeat of partner and corporate announcements, elevate brand visibility across key international markets, and keep our global, decentralized team aligned and engaged.

Key Responsibilities

Brand Narrative & Storytelling

• Help build category leadership through strategic storytelling - translating technical capabilities and macro trends into stories that resonate in the public domain.

• Build and execute thought leadership tracks for our executive team - op-eds, speaking engagements (conferences, podcasts), and organic social strategy.

Media Relations & PR (EMEA & APAC Ownership)

• Own regional PR and media strategies across EMEA and APAC, driving partner launches, product announcements, and corporate news.

• Act as the primary regional day-to-day lead for media inquiries, analyst relations, and external PR agencies.

• Draft, edit, and localize press releases, pitches, briefing documents, and media lists to secure high-impact regional coverage.

• Serve as the regional issue management lead across EMEA and APAC, drafting reactive statements, maintaining risk messaging protocols, and coordinating swift alignment with global legal and executive leadership during critical moments.

Internal Communications Strategy

• Own the internal comms roadmap, ensuring our global workforce stays connected to company strategy, performance, and culture.

• Partner with the People Team and regional leadership to execute company-wide communication moments, including quarterly All-Hands and executive updates.

• Develop engaging internal content to highlight partner wins, product milestones, and employee achievements.

Thought Leadership & Global Support:

• Collaborate with Global comms colleagues to support global campaigns and overarching brand messaging.

• Identify proactive thought leadership, executive visibility, and speaking opportunities for leadership across fintech, insurtech, and embedded finance spaces.

• Drive executive communications, awards submissions, and owned event content.

Amplification & Channel Strategy:

• Amplify media coverage and internal wins across owned social media and internal platforms.

• Package news and narrative assets to empower regional teams to promote milestones on their professional networks.

• When a campaign is PR-led, own the integrated strategy from start to finish - coordinating with Growth on execution across social and other channels so it lands as one campaign.

What you will bring

• Experience: 7-10 years in communications, public relations, or journalism. Agency and client-side is a plus.

• Regional Expertise: Demonstrated track record of navigating media landscapes across EMEA and exposure to (or experience coordinating across) APAC markets; broader multi-region or global experience is highly preferred.

• Scope Fit: Proven experience managing external PR (partner/corporate announcements) alongside internal communications (employee engagement, executive comms, town halls).

• Industry Focus: Experience in B2B SaaS, insurtech, fintech, or fast-growing technology sectors is strongly preferred.

• Fluent with AI-assisted workflows: You use tools like ChatGPT or Claude as part of your daily process for research synthesis, first drafts, and idea generation, not just occasionally. Be ready to walk through how AI shows up in your work during the interview.

• Agency Management: Solid experience collaborating with and guiding external PR agency partners.

• Location: Based in or able to work from London, UK.

What you will have

• Executionist + strategist: You can run a partner launch on deadline and also step back and ask what story we should be telling next.

• The Storyteller: You don't just report the news, you build the narrative around it. You can take a technical capability or a macro trend and shape it into a category story people repeat. You think in "so what," not just "what happened," and you can structure a brand narrative that holds together across a dozen different moments.

• Regionally fluent: You understand how to adapt a global narrative for EMEA and APAC media without losing the throughline.

• Builder (not just a maintainer): You're drawn to the idea of shaping a function early, with room to grow as the team scales.

• Collaborative: Comfortable working alongside an external agency and a NA-based director without needing to own every piece of the relationship.

• AI-Native: You've built AI into how you work. It shows up in how you research, draft, and iterate, and you can talk concretely about where it's saved you time or sharpened your thinking.

Why Cover Genius?

At Cover Genius, we create magic by turning the archaic into the extraordinary. We take one of the world’s oldest and most complex industries and reinvent it with world-class technology. Cover Genius doesn’t just disrupt legacy insurance; we make the impossible feel effortless.Our operating principles guide our mission:

• Make today matter: We deliver with urgency and excellence. We act decisively, move with intention, and hold a high bar.

• Act with accountability: We own our commitments and take pride in delivering results that move us forward.

• Grow together: We are a collective of curious minds. We learn from wins and setbacks, share knowledge generously, and elevate each other every day.

• Inspire each other: We push each other to think bigger and pull together to go further.

• Champion our customers: We lead with empathy and center the customer, turning complex disruptions into seamless moments of trust.

• Don't just take our word for it - hear about our culture straight from our people here: story time

Ready to make an impact? If you’re looking for a place where you’ll be challenged, trusted, and empowered, we’d love to meet you!

The Legal & Privacy Stuff

Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

By submitting your application, you acknowledge that we may collect, store, and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.