Manager, Billing Operations
Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 15, 2026. Cozen O’Connor scores B on the Alion truth index.
As a key leader within the Finance Department, the Billing Manager is responsible for overseeing the firm's billing operations and leading a high-performing hybrid team that supports attorneys and clients across the firm. Reporting to the Director of Billing & Collections, this role ensures the timely, accurate, and efficient execution of the firm's billing processes while delivering exceptional service to both internal and external clients.
The ideal candidate is a collaborative leader with strong law firm billing experience, a passion for process improvement, and the ability to build strong relationships with attorneys, clients, and business professionals. This individual will drive operational excellence, support revenue-cycle performance, and champion continuous improvement initiatives that enhance efficiency, accuracy, and the overall client experience.
- Lead the end-to-end monthly billing cycle, including prebill generation, distribution, review, editing, invoice processing, and final invoice delivery
- Monitor departmental productivity, workload distribution, and billing performance metrics
- Identify opportunities to streamline workflows, improve controls, and enhance billing efficiency
- Manage, mentor, and develop a team of billing professionals in a hybrid work environment
- Foster a culture of accountability, collaboration, responsiveness, and exceptional client service
- Provide coaching, training, and professional development opportunities to support team growth and succession planning
- Partner with Billing Supervisors to ensure consistent procedures, knowledge sharing, and cross-training across the department
- Oversee billing-related aspects of attorney, client, and matter onboarding
- Collaborate with Finance, Pricing, New Business Intake, Conflicts, and Practice Management teams to facilitate seamless onboarding and implementation
- Work with Finance Operations and Technology teams to improve system functionality, automation, and reporting capabilities
- Support billing-related projects, system enhancements, testing initiatives, and process improvement efforts
- Act as an escalation point for complex billing inquiries and attorney requests
- Develop strong working relationships with attorneys, clients, and business services professionals
- Maintain a proactive, solutions-oriented approach to supporting firm and client needs.
- Bachelor’s Degree preferred (Finance, Accounting, or Business-related field) Minimum 7 years of progressive billing, revenue management, accounting, or finance experience, preferably within a law firm or professional services environment
- Demonstrated success managing and developing high-performing hybrid or remote teams
- Strong understanding of legal billing practices, client billing requirements, and revenue-cycle operations
- Excellent analytical, organizational, and problem-solving skills
- Strong written and verbal communication skills with the ability to effectively interact with attorneys, clients, and senior leadership
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Advanced proficiency with Microsoft Excel and financial management systems
The salary range for this role is $120,000 - $145,000 and represents the Firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications and location.