Operations Officer - MFB

CredPal is a leading financial technology company that offers a comprehensive range of financial solutions, including credit cards and investment opportunities, to empower individuals. Our mission is to revolutionize access to credit and investment, enabling individuals to take charge of their financial well-being.

Our Microfinance Bank Dawakin Kudu Limited is a dynamic financial institution focused on delivering inclusive financial services to individuals, SMEs, and communities across Kano State and its environs.

Job Title: Operations Officer - MFB

Job Type: Full Time

Level: Mid Level

Purpose Statement

We are seeking a detail-oriented and highly organized Operations Officerwith strong risk awareness and control experienceto support the efficient day-to-day operations of our microfinance bank in Dawakin Kudu.

The ideal candidate will be responsible for ensuring smooth transaction processing, maintaining strong operational controls, supporting compliance requirements, and proactively identifying and mitigating risks across operations.

This role will work closely with and provide direct support to the Head of Finance & Operations, ensuring seamless execution of financial and operational activities across the branch.

Responsibilities

Daily Operations Management

• Process and monitor daily transactions including deposits, withdrawals, transfers, and loan disbursements.

• Ensure accuracy and completeness of all operational activities.

• Maintain proper documentation and record-keeping for all transactions.

Reconciliation & Reporting

• Perform daily, weekly, and monthly reconciliationsof accounts, cash, and transactions.

• Investigate, resolve, and escalate discrepancies promptly.

• Prepare and submit operational reports to the Head of Finance & Operations.

Risk Management & Internal Controls

• Identify, assess, and mitigate operational and transaction risksacross all activities.

• Ensure strict adherence to internal controls, policies, and procedures.

• Monitor and prevent fraud, errors, and irregular transactions.

• Escalate control breaches and recommend corrective actions.

Compliance & Regulatory Support

• Ensure adherence to internal policies and regulatory requirements.

• Support regulatory reporting and returns preparationas required.

• Maintain proper audit trails and documentation for all transactions.

Cash & Vault Management

• Manage cash handling processes including cash counts, balancing, and vault operations.

• Ensure proper cash control procedures are followed always.

• Monitor cash levels and escalate funding requirements where necessary.

Customer Service Support

• Provide prompt and professional support to customers on transactions and inquiries.

• Resolve customer issues efficiently and escalate where necessary.

• Ensure a seamless and positive customer experience.

Credit & Loan Operations Support

• Support loan processing, documentation, and disbursement activities.

• Ensure all credit files are complete and compliant with policy.

• Monitor loan repayments and flag overdue or high-risk accounts.

Support to Head of Finance & Operations

• Provide day-to-day operational and financial support to the Head of Finance & Operations.

• Assist with financial reporting, reconciliations, returns filing, and compliance activities.

• Support implementation of internal controls, SOPs, and process improvements.

• Ensure timely execution of directives and reporting requirements from management.

Process Improvement & Efficiency

• Identify gaps in operational processes and recommend improvements.

• Support implementation of SOPs and operational best practices.

• Ensure efficient use of banking systems and tools.

Key Performance Indicators (KPIs)

• Transaction Accuracy Rate

• Reconciliation Timeliness & Accuracy

• Number of Risk Incidents / Control Breaches

• Compliance with Internal Controls

• Cash Management Accuracy

• Customer Service Turnaround Time

• Error & Exception Rates

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.

• Minimum of 3years experience strictly within a Microfinance Bank (MFB).

• Demonstrated experience in risk management, internal controls, or operations risk within a microfinance environment.

• Strong understanding of microfinance banking operations, reconciliation, and transaction processes.

• Experience with fraud prevention, risk monitoring, and compliance controls in an MFB.

• Hands-on experience supporting regulatory reporting and returns filing specific to microfinance institutions (CBN, NDIC, etc.).

• Proficiency in Microsoft Excel and core banking systems used in microfinance operations.

• Strong attention to detail and analytical skills.

• Good communication and interpersonal skills.

• Must reside in Kano State, preferably within or around Dawakin Kudu and its environs.

Benefits

• Opportunity to lead finance and operations in a high-growth microfinance institution.

• Direct impact on strategic and operational decision-making.

• Fast-paced, performance-driven environment with strong growth potential.