Associate Forward Deployed Product Manager

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. 

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

Cresta is on a mission to turn every customer conversation into a competitive advantage. Our unified platform combines both AI and human intelligence to enable 1. automating conversations with AI Agents and 2. transform their contact centers to discover customer insights.

Born from the Stanford AI lab, Cresta's co-founder and chairman isSebastian Thrun, the genius behind Google X, Waymo, and Udacity. Our leadership includes CEO,Ping Wu, the co-founder of Google Contact Center AI & Vertex AI platform,and co-founder, Tim Shi, an early member of Open AI in 2017. Our investors include Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. 

Our valued customers include brands like Airbnb, United Airlines, Hilton, Porsche, United Healthcare, Intuit, Cox Communications, and Carmax and we’ve been recognized by Forbes, Forrestor, and Bain Consulting as one of the top private AI companies in the world.

About the Role:

As an Associate Forward-Deployed Product Manager on the AI Agents team, you will create, deploy, and optimize AI Agents that transform our customers’ businesses and delight their customers. This customer-facing role blends product thinking, prompt engineering, data-driven insights, and project leadership with Strategic & Fortune 500 companies.

In this role, you’ll collaborate with senior Forward-deployed Product Managers and Forward-deployed Engineers (FDEs) to support the build of AI Agent products. 

What You’ll Do:

• Drive AI Agent deployments for customers across the lifecycle - from pre-sales to post-launch optimization
• Define AI roadmaps for the customer’s executive team by blending both quantitative analysis and qualitative insights; leverage automated conversation discovery tools in addition to traditional data analysis
• Iterate prompt & context engineering to achieve customer’s use case and intended business outcomes
• Own designing and running evaluations and A/B tests of AI Agents with Forward-Deployed Engineers (FDEs) using Cresta’s agent builder and beta internal tools
• Improve our playbooks for agent development and customer deployment

Why join as an Associate FDPM at Cresta? 

• Differentiated career development:
• Get hands-on AI product experience building Agentic solutions using a cutting-edge tech stack
• Access to an accelerated timeline of customer-facing opportunities as an AI thought partner to executives & leadership
• Rotational opportunities:
• Launching solutions for mid-market to Fortune 500 companies across different verticals, gaining breadth & depth in industry knowledge and domain expertise
• Develop multiple functional strengths as a super-generalist: work on projects that give experience across multiple teams, including go-to-market, engineering, product, customer success, and more
• Investment & mentorship:
• Mentorship from PMs who have been building GenAI solutions since GPT-2, as well as from Microsoft, TikTok, consulting firms, and start-ups
• Launching pad for your learning and career, we take that seriously as a company in scoping opportunities

What We’re Looking For:

You are a pragmatic, results-oriented problem solver who thrives in fast-paced environments and excels at turning ambiguity into execution.

What you’ll bring:

• 2+ years of relevant experience (e.g., Product Management, Consulting, Implementations, Customer / Sales Engineer, Revenue & Sales Analyst, Investment Banking, Founder)
• Hands-on work style - curiosity with a bias for action. You deliver with urgency and care
• Comfortable working with ambiguity and learning quickly in a dynamic startup environment
• Willingness to travel

Bonus Points:

• Previous exposure via clients or projects to the travel & hospitality, healthcare, insurance, and financial industry domains
• Experience in a startup or high-growth SaaS environment
• Experience working closely with AI or LLM-first products
• Technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!)

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta 

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

OTE Range: $130,000-$170,000 + Offers Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]