Client Implementation Specialist I

Crisis24, a GardaWorld company, helps organisations protect their people, operations and assets through integrated risk management, including travel risk management, critical event management and business continuity solutions delivered on the Horizon platform.

Who We Are Looking For

As Implementation & Solutions Consultant for Southern Europe, you will own the full implementation lifecycle for our clients in the region while acting as the technical reference for the sales team during pre-sales. You will lead onboarding from kickoff to go-live for new clients and significant upsells, and support technical discovery, solution design, and product demonstrations for prospects. You will balance post-sales delivery and pre-sales support according to regional priorities, representing Crisis24 credibly to clients in French, Spanish, and English.

What You Will Work On

Implementation & Client Delivery

Lead end-to-end implementations for new clients and significant upsells, from kickoff to go-live

Act as the main point of contact for clients during implementation, setting clear expectations and keeping communication consistent and proactive

Define and manage project plans, milestones and deliverables using Jira, Salesforce and Certinia

Gather requirements, define success criteria and tailor the implementation approach to each client's business objectives and organisation

Share best practices to help clients optimise their use of the platform and realise its full value

Monitor implementation health, anticipate and resolve roadblocks, and ensure a smooth handover to Account Management and ongoing support

Technical Pre-Sales & Solutions Engineering

Partner with the regional sales team and Account Management team on technical discovery, solution design and product demonstrations

Support proof of concept activities and translate technical requirements into actionable implementation plans once deals close

Maintain up-to-date knowledge of the full Crisis24 solution portfolio to represent it accurately in both pre-sales and delivery conversations

Product & Industry Expertise

Develop in-depth knowledge of the features and configuration options of the products supported by this role

Stay current on Travel Risk Management, Business Continuity and Critical Event Management best practices, as well as regulatory expectations relevant to clients in Southern Europe (for example duty of care and data protection)

Who You Will Work With  

Collaboration & Cross-Functional Support

Work closely with Sales, Account Management, Product and Engineering to ensure alignment from the first technical conversation through implementation and beyond

Share client and market feedback with Product and Sales to inform the roadmap and go-to-market decisions

Communication & Reporting

Keep clients and internal stakeholders informed throughout both pre-sales and implementation phases

Record client interactions, project status, and technical engagements accurately in CRM and project management tools

What You Will Bring  

Languages (mandatory)

Advanced professional proficiency in French, Spanish, and English, written and spoken. All three languages are used daily with clients and internal teams

Experience

At least 3 years of experience in SaaS implementation, customer success, solutions engineering, or technical pre-sales

Experience combining pre-sales technical activities and post-sales delivery is strongly preferred

Proven track record of managing client relationships and successfully delivering software implementations, ideally with large multinational organisations

Technical Skills

Good understanding of SaaS applications, APIs and enterprise integrations (SSO, HR systems, travel booking data); familiarity with XML, HTML or data transformation is a plus

Experience with Salesforce and project management tools such as Jira

Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams)

Client & Communication Skills

Strong client-facing presence, equally comfortable supporting a sales cycle and leading delivery

Ability to explain technical concepts clearly to non-technical stakeholders

Excellent organisational and project management skills, with the ability to run several implementations and pre-sales engagements in parallel

Mindset

Strong analytical and problem-solving skills, with the ability to assess complex client needs and propose tailored solutions

Adaptability and autonomy, comfortable shifting between delivery and pre-sales as priorities evolve

Ability to perform under pressure in a fast-paced environment

Education and Preferred Qualifications  

Bachelor's degree in Business, Computer Science, Information Technology or a related field, or equivalent professional experience

Project management certification (for example, PMP or ScrumMaster) is a plus

Familiarity with Agile methodologies

Knowledge of the security, risk management, or travel sectors is a plus

Availability for occasional travel to clients in Southern Europe