Technical Implementation Manager
Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on Oct 25, 2026.
Technical Implementation Manager
Location: Remote (U.S.)
Reports to: Director, Customer Services
About Crossbeam
Most go-to-market teams are still running playbooks built for a different era. More cold outreach. More ads. More noise. Crossbeam was built on a different idea: the fastest path to revenue is often through the companies already connected to your customers.
Crossbeam is the platform that makes that possible. Companies use Crossbeam to securely compare CRM data with partners, revealing shared customers, overlapping prospects, and warm paths into deals. We’re defining the category of ecosystem-led growth and giving revenue teams a fundamentally better signal for how to prioritize accounts, collaborate with partners, and win deals faster.
About the role:
This Technical Implementation Specialist role is responsible for assisting our Enterprise customers during their roll-out phase and supporting the Account Success (ASM) teams with their technical expertise.
What you’ll do:
As a Technical Implementation Manager on our Enterprise team, you will be focused on 4 main pillars:
Onboarding & Project Management
Partner with ASMs to run proper handoffs with Account Executives when new customers
Own the onboarding experience end-to-end, partnering closely with customers to ensure a strong launch
Run regular check-in calls with customers throughout onboarding, delivering a "consultant" perspective
Relationship & Trust Building
Build strong rapport with new customers from day one - establish expertise and earn trust quickly with admins
Build excitement about customer success on the platform, encouraging adoption of additional products and features
Technical Delivery & Enablement
Overcome complex technical roadblocks and objections to drive adoption of best practices and recommendations
Discover unidentified product needs; work cross-functionally to scope and troubleshoot technical issues
Lead product trainings, teaching customers to use self-service tools effectively during the implementation phase
Set expectations with customers on how to engage Support and their dedicated ASM going forward
Ownership & Continuous Improvement
Take ownership of support requests tied to your accounts
Drive customers toward their goals/KPIs, doing what's needed to ensure their success
Share feedback to help improve internal processes and the product
What you’ll need:
3+ years experience in implementation/onboarding for a B2B SaaS company
1+ year(s) experience in a customer-facing role
Exceptional project management skills with experiencing owning and running technical/complex implementations for Enterprise companies with 3,500+ employees
Strong familiarity and experience working with Salesforce
Consultative and solution-oriented mindset
Detail oriented, organized with excellent communication skills
You’ll do great if you:
Take ownership without waiting for permission.
Ask “what’s actually needed?” instead of defaulting to precedent.
Use AI as leverage to clarify thinking, improve communication, synthesize information, and accelerate execution.
Actively seek out and act on feedback to raise your own bar
Dig until you understand the real problem, not just the surface request.
Make those around you more effective.
You’ll get:
Collaborative teammates and a culture built on trust and accountability
Competitive compensation and equity
Comprehensive healthcare coverage for you and your family
Remote-flexible with access to co-working spaces in your area
Learning, wellness, and WFH stipends
Flexible time off
Paid parental leave
…and more!