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CTC · 14 days ago
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Location
Remote (Brazil)
Seniority
Middle · 3+ years exp

Confirmed on the employer's own hiring board on Nov 3, 2026. First seen by Alion on Oct 14, 2026. CTC scores B on the Alion truth index.

Overview
Company
Impact
Profile match

CTC

Na CTC você terá soluções para melhorar o desempenho da sua empresa. Nossa missão é integrar as pessoas com tecnologia e inovação.
ctctech.com.br · São Paulo · Rio de Janeiro · Brasília · Cybersecurity · 1001-5000 employees
Tech stack of CTC

Atribuições:

  • Prestar suporte técnico remoto, telefônico e presencial aos usuários, incluindo atendimento prioritário a usuários VIPs.

  • Gerenciar chamados via GLPI, registrando incidentes, acompanhando pendências e atualizando status.

  • Administrar contas, acessos, perfis de usuários e serviços de e-mail, incluindo Zimbra.

  • Instalar, configurar e realizar manutenção de sistemas Windows, pacote Office, impressoras, periféricos e dispositivos móveis.

  • Configurar e solucionar problemas de rede, incluindo DNS, proxy, compartilhamentos e conectividade LAN/WAN.

  • Monitorar serviços e infraestrutura de TI utilizando Zabbix.

  • Diagnosticar e solucionar problemas de hardware e software, visando garantir a disponibilidade dos serviços.

  • Elaborar relatórios de atendimento e manter atualizadas as documentações e os procedimentos técnicos.

Requisitos:

  • Ensino superior completo.

  • Mínimo de 3 anos de experiência em Service Desk e atendimento presencial a usuários.

  • Conhecimentos em Windows, Microsoft Office, Zimbra, GLPI, Zabbix, hardware e redes de computadores.

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