Import Operations Coordinator

About this role About Us: CTS Logistics (PNG) Ltd is a joint venture between Swire Shipping and Cargo Transport Systems, formed to drive high-quality and innovative end-to-end logistics and supply chain solutions in Papua New Guinea. Our key services include Air Freight, Ocean Freight, Land Transport, Customs and Quarantine Brokerage, Project Logistics Management, Warehousing & Distribution, and Supply Chain Consultancy. Role Purpose: The Import Operations Coordinator is responsible for day-to-day execution of cargo operations for contract accounts, by coordinating with customers, internal stakeholders (Operations Coordinators, Customs Brokers, Customs Compilers, Transport and Depot teams) and external vendors to manage the end-to-end cycle of bookings including processing of documentation and ensuring company and regulatory compliances are met for the safe and timely delivery of cargo. Role Accountabilities: Customer Experience: Provide timely and accurate communication to a designated key contract customer with regular booking milestone updates; Identify customer needs and provide suitable solutions; Ensure our best-in-class customer experience is maintained. Contract Freight Forwarding & Warehouse Operations: Provide effective coordination of cargo operations in Papua New Guinea in conjunction with our vendors and our partners including customer purchase order and shipment tracking management, management of depot freight-on-hand reports, processing bookings and amendment requests, coordination of trucking movements; coordination of import and export customs entries in conjunction with our customs team; Ensure complete and up-to-date data is recorded in our operations systems; Ensure cargo is processed in a timely manner to avoid unbudgeted costs. Financial Operations: Ensure financial administration (invoicing, data entry etc.) is kept up-to-date and in line with agreed quality performance metrics and that revenues, costs and appropriate coding is correctly allocated to each job prior to completion; Ensure timely and accurate closure of jobs. Quality & Performance: Deliver on agreed quality performance metrics for the department; Adhere to company policies, processes, and procedures. Safety: Ensure that our safety culture of Zero Harm is incorporated into every aspect of our day-to-day operations; Report all incidents, accidents, and near-misses in accordance with our safety reporting tools. General: Provide broad support to parent company and shareholders; Develop and enhance processing systems to maximize efficiencies surrounding business core systems; Perform other duties as assigned by your manager from time to time; Fulfil primary responsibilities of the designated role while remaining flexible to support additional tasks or functions as required; Collaborate across departments and business units to meet dynamic and ever-changing operational needs; Take the initiative to step into secondary responsibilities or temporary assignments to support team, department, and business objectives; Contribute to cross-functional projects, continuous improvement initiatives, and/ or short-term needs outside core duties; Be adaptable in working within a fast-paced, evolving environment where multitasking and shared ownership of outcomes is expected; Demonstrate a team-first mindset, including a willingness to “wear multiple hats” where necessary to ensure business continuity and performance.

Qualifications Tertiary qualification, minimum degree level in related transport or logistics discipline. A minimum of 5+ years’ experience in freight forwarding operations or logistics-related competency. Technical Skills Sound understanding of general freight forwarding and depot operations processes in Papua New Guinea, particularly those involving PNG Customs and NAQIA authorities. Experience with the Cargowise freight management operating platform is preferred Professional Skills Operationally savvy, detail-driven and an ability to work under pressure and to tight deadlines. Well-developed communication style (both oral and written) and relationship skills. Pragmatic, approachable and people-oriented leadership style. Problem solver and out-of-the-box thinker. For more information or to apply, please send your Cover Letter and CV addressed to [email protected]

Medical coverage after 6 months Daily lunch Transport to/from work