Accounts Receivables Associate - Level III

Job Summary:

Works with more complex internal and external customers to procure payment of Accounts Receivable balances due. Performs activities under minimal supervision.

Key Responsibilities:

Works with more complex customers to process payments.

Prepares statements of accounts for customers.

Answers basic and complex customer inquiries.

Prepares analysis of accounts.

Conducts root cause analysis of late payments and suggests process improvements.

Prepares month end reporting.

Participates in and/or leads projects related to Accounts Receivable improvement.

Performs other duties as assigned.

Competencies:

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Drives results - Consistently achieving results, even under tough circumstances.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Business Partnering - Collaborates with stakeholders and develops partnerships to drive performance that aligns to organizational goals and strategies; influences the organization by demonstrating knowledge of the business to provide guidance to support the decision making process and guiding the business towards positive results and organizational alignment; evaluates business environment using measures to mitigate risk and capitalize on opportunities.

Financial Internal Controls - Leverages internal control framework by assessing internal controls and developing remediation plans to mitigate financial reporting risks and respond to changing business needs.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Job Summary - JM2

Junior Collection Manager is responsible for managing accounts receivable, ensuring timely collection of outstanding invoices from business clients, performing account reconciliations, and resolving disputes. The role requires strong analytical skills, stakeholder communication, and attention to detail to maintain healthy cash flow and minimize aged receivables

Key Responsibilities

1. Collections

• Manage an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances and reducing delinquency
• Handle outbound and inbound calls to customers for payment reminders
• Conduct proactive outreach to customers via phone and email to resolve past-due invoices and secure payment commitments
• Maintain detailed and accurate collection notes and account histories within the system to support transparency and continuity
• Serve as a subject matter expert in collections processes
• Collaborate with field representatives and internal stakeholders to resolve complex customer issues and support strategic initiatives
• Contribute to the development and continuous improvement of collections policies, procedures, and tools to enhance efficiency and scalability
• Build strong relationships with customers to improve payment cycles

2. Account Reconciliation (Recon)

• Perform periodic reconciliation of customer accounts
• Identify discrepancies between internal records and customer statements
• Investigate unapplied cash, short payments, or overpayments
• Work with internal teams (billing, sales, finance) to resolve mismatches
• Maintain accurate and updated account statements

3. Dispute Management

• Identify, log, and track customer disputes related to invoices
• Coordinate with internal stakeholders (billing, operations, sales) for resolution
• Ensure timely closure of disputes to avoid payment delays
• Maintain dispute logs and provide root cause analysis
• Work on preventing recurring issues through process improvements

4. Reporting & Analysis

• Prepare daily/weekly/monthly MIS reports on collections, aging, disputes
• Analyze aging reports to identify trends, highlight at-risk accounts, and provide actionable insights to leadership
• Provide insights and recommendations to improve collection efficiency
• Perform monthly and quarterly responsibilities such as Allowance Analysis and journal entry, collection escalation for doubtful accounts and monthly reporting package for collections metrics.
• Track KPIs such as DSO (Days Sales Outstanding), collection rate, dispute resolution TAT

5. Compliance & Process Adherence

• Ensure adherence to company credit policies and collection procedures
• Maintain proper documentation for audits and compliance requirements
• Support internal and external audit queries related to receivables

Required Skills & Qualifications:

• Bachelors or Master’s degree in finance or equivalent

• 7-8 years of experience in Global Collections, including U.S. customer portfolios

• Experience managing large, high-volume AR portfolios with measurable impact on DSO

• Strong communication, negotiation, and problem-solving capabilities

• Ability to negotiate and influence outcomes while remaining tactful and respectful.

• Excellent time management with the ability to independently prioritize and manage portfolios

• Proficiency in ERP Systems & Collection Tools - SAP, Oracle, High Radius
• Demonstrated ownership of high-value, complex AR portfolios with material cash impact
• Strong analytical judgment and attention to detail
• Willingness and ability to work U.S. Shifts
• Mandatory Work from Office