IT Observability Engineer Senior

Job Summary:

Responsible to implement and maintains IT infrastructure components including servers, storage, and cloud services. Configures and supports systems to ensure reliability, availability, and performance in alignment with enterprise standards. Performs system monitoring, troubleshooting, and optimization activities while contributing to process improvements and operational documentation. Contributes to performance tuning, troubleshooting, automation and support critical business systems.

Key Responsibilities:

Designs, Develops and Implements small to medium-scale automation solutions to improve efficiency, consistency, and accuracy of day-to-day operations across infrastructure environments. Prepares and maintains documentation of system configurations, workflows, and technical procedures for assigned systems or environments. Executes maintenance and monitoring activities to ensure system stability, availability, and performance. Contributes to the creation and maintenance of functional and technical specifications for assigned systems or components. Installs, configures, and integrates hardware, software, and infrastructure components across on-premises and cloud environments. Creates and Maintains operational processes, identifies recurring issues, and implements corrective actions to optimize stability and efficiency within defined standards. Troubleshoots, monitors and resolves system and infrastructure issues using diagnostic tools and established processes. Designs and Implements system security measures, data backup procedures, and redundancy configurations according to defined standards. Conducts regular health checks, verifies backup integrity, and supports recovery operations to ensure system resilience and availability. Analyzes trends to identify potential performance issues and contributes to capacity planning activities under guidance. Implements routine adjustments to optimize resource utilization. Works with engineers, operations teams, reliability teams, product managers, and architects to support the integration of hardware, software, and infrastructure components.

Competencies: Security & Compliance Principles - Applies standards, tools, and best practices to embed security, privacy, and compliance into the design/build/test/operate lifecycle for products, services, apps, systems, software, and configurations-balancing protection, efficiency, and cost.

Programming Principles - Applies programming languages, frameworks, and patterns to design, write, configure, test, and maintain software/solutions/systems that are efficient, secure, scalable, and reliable.

Data Principles - Governs, models, secures, implements, and observes data flows to ensure integrity, quality, and compliance-enabling trusted, scalable, cost-conscious data use.

Modern Development Practices - Applies modern engineering practices and tools-such as Agile/DevSecOps, CI/CD, automated testing, and infrastructure as code-to accelerate delivery, improve quality, and reduce risk across the SDLC.

Solution Design - Translate business requirements into integrated designs, architectures, patterns, and system interactions that deliver customer value and align with enterprise standards and subject-matter platforms.

System Architecture- Creates and evolves architecture system blueprints developing reusable patterns and roadmaps to ensure scalability, resilience, security, and long-term efficiency.

Demonstrating Mastery - Maintains essential knowledge and proficiency in relevant domains, tools, technologies, methodologies, or frameworks through targeted credentials and rigorous proficiency, future-proofing organizational skills against strategic needs.

Strategic and Innovative Thinking - Evaluates business and technology trends, anticipates future needs, develops creative approaches, and frames innovations to shape strategy and create durable value with cost-aware innovation.

Technical Passion & Drive - Models curiosity and excitement for technology by self-initiating continuous development, experimenting with emerging technologies, and identifying insertion opportunities that accelerate business performance.

Driving Effective Outcomes - Takes ownership, acts with urgency, and initiates action to turn goals into clear plans, decisions, guardrails, and cadences while navigating ambiguity and change to drive momentum and deliver consistent results.

Engaging with Impact - Communicates with clarity and purpose to align stakeholders, foster collaboration, build trust, and influence coordinated action across teams and functions to accelerate outcomes.

Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.

Ensuring Customer Success - Embraces a customer-first mindset to deliver outcomes by linking customer needs and business priorities to aligned solutions, delivery, adoption, satisfaction, and realized value through sustained engagement that builds partnership and trust.

Education, Licenses, Certifications: College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience: Intermediate level of relevant work experience required. 3-5 years of experience.

Competencies: Security & Compliance Principles - Applies standards, tools, and best practices to embed security, privacy, and compliance into the design/build/test/operate lifecycle for products, services, apps, systems, software, and configurations-balancing protection, efficiency, and cost.

Programming Principles - Applies programming languages, frameworks, and patterns to design, write, configure, test, and maintain software/solutions/systems that are efficient, secure, scalable, and reliable.

Data Principles - Governs, models, secures, implements, and observes data flows to ensure integrity, quality, and compliance-enabling trusted, scalable, cost-conscious data use.

Modern Development Practices - Applies modern engineering practices and tools-such as Agile/DevSecOps, CI/CD, automated testing, and infrastructure as code-to accelerate delivery, improve quality, and reduce risk across the SDLC.

Solution Design - Translate business requirements into integrated designs, architectures, patterns, and system interactions that deliver customer value and align with enterprise standards and subject-matter platforms.

System Architecture- Creates and evolves architecture system blueprints developing reusable patterns and roadmaps to ensure scalability, resilience, security, and long-term efficiency.

Demonstrating Mastery - Maintains essential knowledge and proficiency in relevant domains, tools, technologies, methodologies, or frameworks through targeted credentials and rigorous proficiency, future-proofing organizational skills against strategic needs.

Strategic and Innovative Thinking - Evaluates business and technology trends, anticipates future needs, develops creative approaches, and frames innovations to shape strategy and create durable value with cost-aware innovation.

Technical Passion & Drive - Models curiosity and excitement for technology by self-initiating continuous development, experimenting with emerging technologies, and identifying insertion opportunities that accelerate business performance.

Driving Effective Outcomes - Takes ownership, acts with urgency, and initiates action to turn goals into clear plans, decisions, guardrails, and cadences while navigating ambiguity and change to drive momentum and deliver consistent results.

Engaging with Impact - Communicates with clarity and purpose to align stakeholders, foster collaboration, build trust, and influence coordinated action across teams and functions to accelerate outcomes.

Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.

Ensuring Customer Success - Embraces a customer-first mindset to deliver outcomes by linking customer needs and business priorities to aligned solutions, delivery, adoption, satisfaction, and realized value through sustained engagement that builds partnership and trust.

Education, Licenses, Certifications: College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience: Intermediate level of relevant work experience required. 3-5 years of experience.